Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success with 6 years client interface experience.
Strong organizational skills
Seasoned in conflict resolution
Microsoft office 2010 experience
Active listening skills
Customer service expert
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding hotel reservation and rapidly resolved guests conflicts
Guest Service Representative March 2005 to September 2014JW Marriott － Washington, DCChecked-in and out guests.Developed highly empathetic client relationships and earned reputation for exceeding guests expectations Worked as a team member performing cashier duties, print reports and maintaining a clean working environment,Guaranteed positive customer experiences and resolved all customer complaints. Assisted guest with restaurant recommendation, directions,and vacation fun sites for friends and families.Acted as a supervisor when away for other duties. supervisor.
Education, 2002Government Teacher Treaning CollegeContinuing education in French
Associate of Arts : Medical Assistant, 2008Sanz School Silver Spring － Silver Spring, MD, USA
Supervisor Spirit Training , 2012Courtyard by Marriott － Virginia , VA