Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Known for having terrific customer engagement, I offer over 10 years of experience in guest service environments. Adaptable and energetic coupled with talents in customer service and hotel procedures. Customer-oriented multitasker pursuing this position with an exciting establishment. I am a driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
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