SEARCH

Guest Service Representative/ Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
GUEST SERVICE REPRESENTATIVE/
Education
June 2017No Degree: St. Louis Park Senior High School, City, State
Expected in May 2021High School Diploma: Plano West Senior High School, City, State
Professional Summary

Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Recognized consistently for performance and excellence and contributions to success and outstanding ability to work efficiently in high pressure situations. Clear understanding of needed tasks and skills and training in dozens of entry level jobs. Motivated to learn, grow and excel.

Skills
  • Sales
  • Leadership
  • Guest Services
  • Sales Goals
  • Cleaning
  • Consulting
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Product Location
  • Product Knowledge
  • Cash Register Operation
  • Problem-solving skills
  • Critical thinking
  • Organization and Time management
  • Training & Development
  • Excellent work ethic
  • Planning and Coordination
  • Sales and marketing
Work History
November 2019-December 2020Guest Service Representative/ | Company Name | City, State
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Helped over 100 guests per day with returns and purchases
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Provided services efficiently and with high level of accuracy.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Informed guests about various products which increased sales from guests which I assisted by over 10%
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Increased customer loyalty and retention.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Assisted customers with locating and choosing merchandise in any store department.
May 2019-July 2019Bus Boy/Server | Company Name | City, State
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
  • Bussed and reset tables, working efficiently to keep dining room and work areas clean.
  • Served needs of more than customers in busy [Type] environment.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
March 2017-July 2017Baseball Umpire | Company Name | City, State
  • Umpired seasonal and tournament games.
  • Communicated strikes and runs with precision.
  • Fielded questions from athletes and coaches regarding specific scenarios and calls.
  • Applied game rules and Little league regulations when making game calls.
  • Managed crowd disruption utilizing de-escalation techniques when necessary.
  • Kept games on schedule by starting promptly and making correct calls.
  • Promoted good sportsmanship among players.
  • Communicated with fans, coaches, players and other umpires.
  • Notified players, coaches and officiating team of rule infractions and relevant penalties.
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
Weight Lifting

I lift weights about 6 times per week because I am very passionate about personal fitness.

Stock Trading

I see stock trading as a way to make money in a way where I am able to rely on numbers. I use technical analysis to see which stocks to buy and sell to turn a profit.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • St. Louis Park Senior High School
  • Plano West Senior High School

Job Titles Held:

  • Guest Service Representative/
  • Bus Boy/Server
  • Baseball Umpire

Degrees

  • No Degree :
    High School Diploma :

Similar Resumes

View All
Guest-Service-Representative-resume-sample

Guest Service Representative

Fort Washington, Maryland