guest service relations resume example

• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

• Operated POS terminals to input orders, split bills and calculate totals.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
• Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
• Promoted desserts, appetizers and specialty drinks.
• Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
• Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.

• Provided leadership to help staff with direct and indirect patient care and telemetry monitoring.
• Helped patients navigate healthcare system and care options by educating on relevant subject areas.
• Counseled patients and caregivers, providing emotional, psychological and spiritual support.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Answered patient questions and provided take-home materials for further information.
• Communicated with primary care physicians or emergency care providers to relay patient needs.
• Monitored diet, physical activity, behaviors and other patient factors.
• Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
• Participated in continuing education programs and SRNA workshops to enhance training and nursing knowledge.
• Cared for patients recovering from surguries and cardiac procedures and provided personalized daily assistance.
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.

• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
• Documented patient intake and dietary requirements and assisted with feeding.
• Facilitated activities of daily living,

• Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.