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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

High energy Guest Services Manager, who is an efficient and creative shift leader. Strong knowledge of the customer service and efficiency.

Highlights
  • Stable work history
  • Operations management
  • Adaptable
  • Dependability
  • Driven
  • Strong leader
  • Customer-oriented
  • Supervisory skills
  • Some marketing skills
  • Fast learner
Accomplishments

.Worked way up through the company for a total of 6 years

.Became a Shift Manager and Guest Service Manager in less than a years time.

.Attended company's Intro to Management and Foundations of Restaurant Department Management, both applicable to all management and leadership positions.

.Received a 98% score on a monthly review of how my shift was run.

Experience
Guest Service Manager, 09/2012 - Current
Omni Hotels Irving, TX,

.Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

.Efficiently resolved problems or concerns to the satisfaction of all involved parties.

.Continually monitored restaurant and took appropriate action to ensure service standards were consistently met.

.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

.Developed and maintained exceptional customer service standards.

.Ensured proper cleanliness was maintained in all areas of the restaurant.

.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

.Managed the advertisement for the store's new products and specials and communicated expectations for those products to the crew.

Shift Manager, 06/2013 - 09/2012
Wendy's Cocoa, FL,

.Conducts daily pre-shifts.

.Sets and communicates goals and targets for the shift and peak hours within the shift.

.Communicates training needs and helps coach crew consistently.

.Conducts daily deposits for the restaurant.

Floor Supervisor , 2010 - 05/2012
Columbia Sportswear Company Glendale, AZ,

.Take part in management training, on and off the floor.

.Uphold excellent standards and quality.

.Help coach and build team.

Counselor, 05/2010 - 07/2012
Sul Ross State University Alpine, TX,

.Manage group of youth from ages 12-18. Make sure rules are maintained and grounds respected.

.Teaching (in the form of religious lessons, dancing, games, goal making, etc.)

.Manage money for a pizza night.

.Build unity within group.

Crew Trainer, 06/2009 - 11/2009
Aegion Corp Indianapolis, IN,

.Participated in weekly meeting and training goals.

.Trained new coming employees on many different positions and test there comprehension,

.Maintained excellent standards for self and trainees.

Crew, 02/2007 - 11/2009
Amc Entertainment Inc. Mesquite, TX,

.Learned different stations and maintain standards within those stations.

.Give great customer service, making sure to repeat business.

.Stay busy by cleaning and stocking.

Education
Bachelor of Arts: English, Expected in
-
Brigham Young University Idaho - Rexburg, ID
GPA:

Minor in Music.

High School Diploma: , Expected in 2008
-
South Kitsap High School - Port Orchard, WA
GPA:

.Section Leader of clarinets in Marching Band and 1st chair in wind ensemble and Jazz ensemble.

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Resume Overview

School Attended

  • Brigham Young University Idaho
  • South Kitsap High School

Job Titles Held:

  • Guest Service Manager
  • Shift Manager
  • Floor Supervisor
  • Counselor
  • Crew Trainer
  • Crew

Degrees

  • Bachelor of Arts
  • High School Diploma

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