I am an extremely driven young adult who is
responsible for several years of outstanding customer service performance along
with admirable management experience. I am currently known to be a solid team
player with upbeat, be a dedicated customer service representative motivated to
maintain customer satisfaction and contribute to company success. Along with
being customer-focused, I am reliable, organized and mature
Quickly Promoted with several companies
Guest Service Attendent February 2015 to April 2015Target - Richmond, VAMy duties as a guest service attendent was to complete any orders in the photo department while handling all returns any customer may have had. Making sure each employee along with myself was successfully ringing up every guest and encouraging sales was a major task that must be met daily. Cleaning and stocking every lane in the checkout area along with helping other employees stock other areas throughout the store was a chore that I greatly enjoyed.
Supervisor February 2015 to CurrentSticks kebob shop - Richmond, VAWether it was a opening or closing shift I made sure to clean, stock and increase as many sales as possible as a cashier or cook. Greeting customers and making sure every order was complete involved attention to detail, integrity and pefecting the stores image. Multiple times per shift I would check on all customers along with employees to make sure every person was happy and focused. Working outside events such as outdoor vending was a task I took great pride in and loved helping the comapany succeed.
CST/Shift leader November 2013 to January 2015Marco's Pizza - Winston Salem, NC
As a full-time shift leader at Marcos Pizza I greeted every single customer, and handled every step of the transaction from start to finish.
From taking the order to making the pizza, I was a major influence the way the store ran from day to day.
Not only did I work fast, I was in charge of making sure every employee worked quickly and with a upbeat, friendly attitude.
Weekly I closed and opened the store to the best of my ability which involved counting money, cleaning, stocking supplies along with handling any customer complain or compliment.
Also, I began to create our stores weekly schedule which required me to communicate with every employee in a professional manner.
Model/ Cashier July 2013 to January 2015Abercrombie and Fitch - Winston Salem, NC
As a model, every morning my duties were to clean the store from top to bottom.
Tasks such as taking out the trash, dusting ceiling vents and cleaning dressing rooms were performed often.
Greeting every customer and providing them with excellent service is my top priority, along with following all procedures perfectly to establish an admirable work ethic.
While working on the register, I made sure each customer's needs were met and answered many questions with a friendly and positive attitude.
Folding clothing and making sure each standard procedure was met to increas sales was a major duty of mine.
Keeping the store neatly folded while putting outfits together was a task I thoroughly enjoyed.
Hostess/Waitress June 2011 to April 2013Viale - Bridgeport, CT
As a hostess, I welcome and acknowledge all guests in a friendly, service-oriented manner before seating them at their preferred table and communicated about wait time.
I've guided guests through the dining rooms and provided needed assistance.
Routinely checked menus to verify they were current, clean and wrinkle-free.
Stock the necessary supplies.
As a waitress, I answer many questions about menu selections and made recommendations when requested.
I effectively communicate with kitchen staff regarding customer allergies, dietary needs and other special requests.
Delivered exceptional, friendly and fast service.
Cashier Duchess - Fairfield, CT
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Successfully handled customers complaints or concerns Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.
Take orders in the drive-thru, while bagging orders for customers in the dining room.
Count money and take orders at the same time.
At a cashier level I was responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Cleaning and perfecting the stores image was a task I accepted with great joy and enjoyed passing the ability to do so through my coworkers.
At a management level, training new employees and exceeding sales goals was a job I achieved daily.
Remaining knowledgeable of store policies regarding payments, returns and exchanges was a great strength of mine.
Also, I handled inventory regularly along with closing duties, including counting cash drawers and checking all equipment for proper functioning.
High School Diploma : EnglishHousatonic Community College - Bridgeport, CTEnglish Plan to major in English, and become a high school English teacher.