Get a job where I can implement my knowledge and skills acquired through my studies for the benefit of the company and staff. Assistant manager who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
Active listening skills
Consistently meets sales goals
Skilled problem solver
Motivated team player
Fluent in [Spanish]
Data management familiarity
Records management professional
Web technologies and services
Accurate money handling
Time management skills
Good telephone etiquette
Store opening/closing procedures
Guest Service Attendant, 11/2014
to Current Target – Poughkeepsie,
Run the check lanes and Guest Service.
Cash office knowledge.
Give out change and close register.
Operated a cash register for cash, check and credit card transactions with accuracy.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Answered customer telephone calls promptly and in an appropriate manner.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Actively pursued personal learning and development opportunities.
Worked with the management team to implement the proper division of responsibilities.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Communicated clear expectations and goals to each team member.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Mentored new sales associates to contribute to the store's positive culture.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Educated customers about the brand to incite excitement about the company's mission and values.
Welcomed customers into the store and helped them locate items.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Assistant at Centro the Computers, 04/2013
to 05/2013 Pontific Catholic University – Mayaguez,
Acted as a positive role model for students and colleagues.
Instructed students on research techniques and the use of information technologies.
Resolved patrons' complaints tactfully and professionally.
Trained staff, students and faculty on the use of library technology.
Located print and online materials for students completing research projects.
Answered students questions about equipment and services.
to 08/2010 JEAN-LO – Mayaguez,
Greeted customers promptly.
Directed customers to store locations.
Received customer payments.
Totaled bills and calculated taxes.
Described products and services in detail.
Assisted on sales floor as needed to maintain service standards.
Assistant Manager/Secretary , 11/2010
to 10/2011 Bidot Preventive Medicine – Mayaguez,
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Verified patients' eligibility and claims status with insurance agencies.
Prepared patient charts accurately and neatly for the clinic.
Diligently filed and followed up on third party claims.
Compiled necessary documents for surgical billing packages.
Determined prior authorizations for medication and outpatient procedures.
Managed and updated donor information in databases.
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Maintained strict patient and physician confidentiality.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
Received and routed medical records.
Input data into computer programs and filing systems.
Received and processed medical records requests.
Sorted materials and file according to guidelines.
Created new physical and computer-based files.
Responded to materials requests and retrieved necessary information.
BBA: Arts and Humanities ,
Pontifical Catholic University of Puerto Rico - Mayagüez Have not finished.