Guest Service Associate resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a student who is determined, organized, and ready to try new things in order to reach new opportunities. I am a go getter. If there is an opportunity available, I will put my best foot forward to achieve it. I am a good communicator and planner with strong judgement and critical thinking abilities. My future goal in life is to be come either a Neonatal Nurse or a Labor & Delivery Nurse. Its my desire to help with the care of the mother and baby. To be able to provide the necessary professional care to the patient.
Skills
Sales
Payment processing
Team management
Problem resolution
Team building
Attention to detail
Housekeeping and maintenance
Communication skills
Customer service
Communications
Organization
First Aid/CPR
Dependable
Product Inspection
Material Sort
Quality Control
Product Information Documentation
Shipping guidelines
Multitasking
Active listening
Flexible
Greeting and Directing
Payment Processing
Inventory Monitoring
Computer Skills
Promoting Services and Amenities
Customer Service
Verbal and Written Communication
Clear Communication
Problem Anticipation and Resolution
Reservation Management System
Issue Resolution
Reservation Processing
Data Entry
Flexible Schedule
Experience
08/2021 to CurrentGuest Service AssociateGeisinger | Cocolamus, PA,
Handled payment processing and provided customers with receipts and proper bills and change.
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Welcomed large volume of guests and improved overall customer service.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Managed customer complaints and rectified issues to complete satisfaction.
Input customer data into reservation systems and updated to reflect room changes.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
06/2021 to 07/2021Packer/Sorter/Picker PackerInstacart | Shiloh, NC,
Packed merchandise into boxes and containers in preparation for safe shipment.
Marked and labeled containers with accurate shipping information to prevent delays.
Reviewed packing slips and other documentation to properly box requested items for shipment.
Assembled cartons, crates and containers to prepare for shipping.
Used tools, sprayers and cleaning solutions to disinfect work areas.
Accomplished production goals by working with speed and accuracy.
Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Staged and sorted multiple types of products for loading.
Generated shipping documents, including packing lists and invoices.
Examined packages and goods for damage and notified vendors of replacement needs.
Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
Worked additional hours and shifts to meet tight deadlines during peak periods.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Packaged items with appropriate materials to prevent damage during shipping.
04/2020 to 06/2021Instacart ShopperSix Flags, Inc. | Vallejo, CA,
Worked productively with customers to meet order requirements and service expectations.
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