Guest Service Associate resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am a student who is determined, organized, and ready to try new things in order to reach new opportunities. I am a go getter. If there is an opportunity available, I will put my best foot forward to achieve it. I am a good communicator and planner with strong judgement and critical thinking abilities. My future goal in life is to be come either a Neonatal Nurse or a Labor & Delivery Nurse. Its my desire to help with the care of the mother and baby. To be able to provide the necessary professional care to the patient.

  • Sales
  • Payment processing
  • Team management
  • Problem resolution
  • Team building
  • Attention to detail
  • Housekeeping and maintenance
  • Communication skills
  • Customer service
  • Communications
  • Organization
  • First Aid/CPR
  • Dependable
  • Product Inspection
  • Material Sort
  • Quality Control
  • Product Information Documentation
  • Shipping guidelines
  • Multitasking
  • Active listening
  • Flexible
  • Greeting and Directing
  • Payment Processing
  • Inventory Monitoring
  • Computer Skills
  • Promoting Services and Amenities
  • Customer Service
  • Verbal and Written Communication
  • Clear Communication
  • Problem Anticipation and Resolution
  • Reservation Management System
  • Issue Resolution
  • Reservation Processing
  • Data Entry
  • Flexible Schedule
08/2021 to Current Guest Service Associate Geisinger | Cocolamus, PA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Welcomed large volume of guests and improved overall customer service.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
06/2021 to 07/2021 Packer/Sorter/Picker Packer Instacart | Shiloh, NC,
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Accomplished production goals by working with speed and accuracy.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Staged and sorted multiple types of products for loading.
  • Generated shipping documents, including packing lists and invoices.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Packaged items with appropriate materials to prevent damage during shipping.
04/2020 to 06/2021 Instacart Shopper Six Flags, Inc. | Vallejo, CA,
  • Worked productively with customers to meet order requirements and service expectations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
05/2019 to 07/2019 Ride Operator Six Flags America | City, STATE,
  • Greeted customers and offered them assistance where possible.
  • Evaluated the customers' needs and provided service options to meet their requirements.
  • Effectively communicated with other employees and upper management to ensure complete care of customers.
  • Followed up with customers ensuring their satisfaction with their purchases.
  • Informed customers about current promotions and sales, encouraging them to take advantage.
Education and Training
Expected in 06/2017 High School Diploma | Takoma Academy, Takoma Park, MD, GPA:

Member of cheerleading squad (Captain) Member of the Takoma Academy Chorale

  • Dr. Charles and Jeneane Wallington Foundation Recipient of ($1,000) Scholarship
Expected in Bachelor of Science | Science of Nursing Oakwood University, Huntsville, AL, GPA:
  • Majoring in Nursing

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Takoma Academy
  • Oakwood University

Job Titles Held:

  • Guest Service Associate
  • Packer/Sorter/Picker Packer
  • Instacart Shopper
  • Ride Operator


  • High School Diploma
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: