Guest Service Associate Resume Example Cumberland Farms

GUEST SERVICE ASSOCIATE

Summary

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills

Payment processing

Greeting and directing
Report creation
Local amenities knowledge
Customer relations
Employee coaching

High-energy attitude
Quality control
In-store support
Customer service
Credit card payment processing
Materials transport

Experience

Guest Service Associate
Greenacres , FLCumberland Farms/Nov 2018 to Current

Addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.

Preschool Teacher
Brooklyn Park , MNPrimrose School/Nov 2017 to Current

Taught children foundational skills such as colors, shapes and letters.
Maintained daily records of individual activities, behaviors, meals and naps.
Established indoor and outdoor safe play environments for toddler-age children.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Distributed quarterly progress assessments and milestone reports to each parent.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Maintained child-friendly environment with access to outdoor activities.
Worked closely with site director, family care workers, classroom teaching team and other specialists.
Observed children to record development.
Helped children reach [Type] and [Type] milestones.
Developed professional relationships with parents, teachers, directors and therapists.
Collaborated with colleagues on developing new classroom projects and monthly themes.

Phlebotomist Technician
Middletown , OHFusion Hcr/Apr 2010 to Aug 2014

Educated customers on product and service offerings.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Collaborated with others to discuss new [Type] opportunities.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Answered [Number] calls per [Timeframe] to answer customer questions.
Improved operations by working with team members and customers to find workable solutions.
Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
Coordinated workflow based on stat, schedule, or outpatient needs.
Conducted bleeding time tests and updated results into paper or electronic charts.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Labeled blood vials with critical information like time of collection, date, and patient name.
Treated blood-related chronic disorders by performing therapeutic phlebotomy.
Maintained fully-stocked phlebotomy cart, carrier, and station.
Verified collection orders and communicated discrepancies to nurses.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing [Type] and [Type] tests.
Built trust and minimized patient discomfort during phlebotomy procedures through [Task] and [Task].
Traveled to over [Number] nursing facilities per [Timeframe] to collect blood and [Type] and [Type] specimens.
Used multiple electronic medical software, including [Software] and [Software] to conduct patient intakes and send correspondence.
Recognized by management for providing exceptional customer service.

Home Childcare Provider
La Palma , CAMarten Transport/Jul 2001 to Jan 2009

Improved group and individual behavior with positive management strategies.
Secured indoor and outdoor premises to protect children under care.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Recorded information about behavior, food served and medications administered.
Balanced schedules to provide optimal rest, play and educational periods.
Developed and implemented lesson plans based on ages and abilities of class children.
Discussed new developments, misbehavior and concerns with parents or guardians.
Led children in tidying up, handwashing and [Task] to teach responsibility.
Enforced rules to teach manners and maintain safe environment.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Transported children safely to range of extracurricular activities, including dance, [Type] and [Type].
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Regulated children's schedules to balance rest, learning and play.
Promoted good behaviors by using positive reinforcement methods.
Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.

Education and Training

Associate of Science: Science Duty University May 2012City, State

High School DiplomaLiberty High SchoolMay 1991City, State

Resume Overview

School Attended

Duty University
Liberty High School

Job Titles Held:

Guest Service Associate
Preschool Teacher
Phlebotomist Technician
Home Childcare Provider

Degrees

Associate of Science : Science
High School Diploma

Guest Service Associate Resume Example

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