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Guest Service Associate Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am able to handle multiple tasks on a daily basis. I use a creative approach to problem solve. I am a dependable person who is great at time management. I am always energetic and eager to learn new skills. I'm experience, Flexible, Hardworking, and honest. I also want to have a successful long-term career with a company that has opportunities for growth. Dedicated Sales Associate with a history of success achieving customer satisfaction, retention and referrals through the continuous provision of top quality services and support. Blending strong analytical and communication skills to identify and address the individual needs of clients, recommending and effectively promoting products in alignment with preferences.

Skills
  • Greeting and directing
  • Community relations
  • Training and mentoring
  • Social media networking
  • Sales
  • Management interaction
  • Multitasking
  • Customer service
  • Team management
  • Teambuilding
  • Problem resolution
  • Account maintenance
  • Risk management
  • Cash handling
  • Cash management
  • Sales goals
  • Customer relationship building
  • Financial services
  • Training & Development
  • Flexible
  • Report creation
  • Promotional support
  • Senior leadership support
  • Adaptive team player
  • Project management abilities
  • Microsoft Office expertise
  • Conflict mediation
  • Courteous demeanor
  • Sales expertise
  • High-energy attitude
  • Retail sales customer service
  • Technologically savvy
Experience
09/2019 to Current Guest Service Associate Global Partners Lp | Westborough, MA,
  • Provides a positive customer experience with fair, friendly, and courteous service.
  • Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.
  • Resolves customer issues and answers questions.
  • Bags purchases if needed.
  • Processes return transactions.
08/2019 to 11/2020 Student Worker University Of Kentucky | Lexington, KY,
  • I’m responsible with helping a Veteran of the army, Military, students, staff members , Teachers , or customer with Veterans Affairs services.
  • I helped them fill out Title 29/ Chapter 35 forms and I set up appointments to see about furthering their education at Southern University.
  • Developed strong oral and written communication skills in working with people of different ages.
  • Assisted with different events during fall and spring semesters.
  • Greeted office visitors, provided information and directed to appropriate personnel.
  • Obtained and organized files and research papers to make important documents easier to find.
  • Assisted with clerical needs including, answering telephone calls, managing databases and drafting correspondence.
  • Adhered to strict security protocols to protect data confidentiality.
06/2018 to 07/2019 Sales Associate Bass Pro Shops | Missoula, MT,
  • Maintained records related to sales, returns and inventory availability.
  • Prepared merchandise for distribution and placement across sales floor.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Met quotas for insurance protection plans through up-selling techniques.
  • Answered questions regarding store policies and merchandise.
  • Accepted and processed returns.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
02/2016 to 04/2018 Cashier/Customer Service Jo-Ann Fabrics | Clinton, CT,
  • Served customers and helped with needs.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Answered phone calls to assist customers with questions and orders.
Education and Training
Expected in 05/2022 Bachelor of Science | Criminal justice Southern University And A & M College, Baton Rouge, LA GPA:
  • 3.0 GPA
Expected in 2018 High school diploma | Scotlandville Magnet High School, Baton Rouge, LA GPA:
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer.

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Resume Strength

  • Formatting
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Southern University And A & M College
  • Scotlandville Magnet High School
Job Titles Held:
  • Guest Service Associate
  • Student Worker
  • Sales Associate
  • Cashier/Customer Service
Degrees
  • Bachelor of Science
  • High school diploma

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