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Guest Service Agent Resume Example

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GUEST SERVICE AGENT
Professional Summary

Seeking an opportunity that will embody and strengthen my leadership and communication skills to achieve occupational goals. I am dedicated and devoted to meeting and exceeding all expectations given to attain lifetime success in my career field.

Skills
  • Account management
  • Leadership
  • Mentoring
  • Motivated team player
  • MS Office Suite
  • Planning and Organization
  • Relationship-building
  • Teaching
  • Team building expertise
  • Strong interpersonal skills
Work History
Guest Service Agent, 11/2016 to Current
Delta Global Services – Romulus, MI
  • Provide high level of customer service to assist incoming passengers by checking their bags for their flights, ticketing, reservation changes, seat assignments, and general inquiries
  • Help board passengers for their flights and complete flight in timely matter to avoid any airline related delays
  • Provide notification to flight attendants for passenger's with special needs, disabled, and unaccompanied minors
  • Provided guest assistance, including recommendations for tourist attractions and information during flight
  • Manage services to over 100 customers per day while completing at least five flights a day
  • Ability to have patience and understanding of personable situations that can affect one's chance to travel at their expected times due to unexpected events
Substitute Teacher/Paraprofessional, 09/2015 to Current
EDUStaff – Grand Rapids, MI
  • Develop, select, and differentiate instructional plans and materials to meet the needs of all students
  • Worked with students academically or behaviorally "at-risk" and/or students with special needs with day-to-day activities and schoolwork
  • Performed instructional assistance with technology to enhance student learning
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
  • Continuously monitor and evaluate student outcomes through informal and formative assessments
  • Maintains appropriate records and follow required procedures and practices
  • Assisted students of all ability levels develop life-long learning skills and good study habits
  • Responsible for all students' well-being, security, and daily lessons during school hours
  • Work collaboratively with administration and teaching staff
Athletic Coordinator, 01/2016 to 01/2018
Flat Rock Community Center – Flat Rock, MI
  • Assisted with planning and implementation of recreation activities
  • Facilitated youth and adult leagues and ensure they are run properly
  • Provided oversight and scheduling of various classes; while working with instructors to establish schedules and coordinate payments
  • Oversaw administrative functions such as schedule management and protocols for orientation, registration and related activities
  • Assisted with summer camps to ensure safe and nurturing environment; attending to needs of campers always
  • Continued to cultivate relationships with public, government officials, and staff
  • Worked with facility director to resolve problems, improve operations and provide exceptional customer service
Education
Master of Arts: College of Education, 05/2016
Wayne State University - Detroit, MI
  • Concentration in Sports Administration
  • Graduated with 3.7 GPA
  • Dean's List, May 2015-2016
  • AACSB Accredited College of Education
BBA: Organizational Leadership & Management, 12/2014
The University of Toledo - Toledo, OH
  • Minored in Communications and Sports Leadership
  • Graduated with 3.0 GPA
  • Dean's List, Dec 2010-2014
  • Recipient of Out-of-State Award Scholarship, 2010-2014
  • AACSB Accredited College of Business Administration
Affiliations

Volunteer, Michigan Women in Finance, 2014 to Current

  • Greet and register guests within the public sector finance sector that are attending Fall Networking and Annual Conference.
  • Provide guidance and answer any questions that are related to the events and the organization.

Volunteer, Booker T. Dozier Recreation Center, 2007 to Current

  • Apply accuracy and attention to detail when compiling and interpreting player statistics.
  • Mentor youth for summer sports programs and assist with any events that take place.

Volunteer, Friendship Center, 2014 to Current

  • Assist the elderly once a week with manual labor and constructing activities that includes a Christmas party hosting two hundred guests.
Certifications

Life, Health and Annuities Insurance Producer

  • Certified in Michigan and Ohio
  • Certified Since Jan 2019
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Resume Overview

Companies Worked For:

  • Delta Global Services
  • EDUStaff
  • Flat Rock Community Center

School Attended

  • Wayne State University
  • The University of Toledo

Job Titles Held:

  • Guest Service Agent
  • Substitute Teacher/Paraprofessional
  • Athletic Coordinator

Degrees

  • Master of Arts : College of Education , 05/2016
    BBA : Organizational Leadership & Management , 12/2014

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