Guest Service Agent Resume Example
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GUEST SERVICE AGENT
Professional Summary
Seeking an opportunity that will embody and strengthen my leadership and communication skills to achieve occupational goals. I am dedicated and devoted to meeting and exceeding all expectations given to attain lifetime success in my career field.
Skills
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Work History
Guest Service Agent, 11/2016 to Current
Compass Group Usa Inc – Fayetteville , AR
Compass Group Usa Inc – Fayetteville , AR
- Provide high level of customer service to assist incoming passengers by checking their bags for their flights, ticketing, reservation changes, seat assignments, and general inquiries
- Help board passengers for their flights and complete flight in timely matter to avoid any airline related delays
- Provide notification to flight attendants for passenger's with special needs, disabled, and unaccompanied minors
- Provided guest assistance, including recommendations for tourist attractions and information during flight
- Manage services to over 100 customers per day while completing at least five flights a day
- Ability to have patience and understanding of personable situations that can affect one's chance to travel at their expected times due to unexpected events
Substitute Teacher/Paraprofessional, 09/2015 to Current
New Naschitti Elementary School – Shiprock , NM
New Naschitti Elementary School – Shiprock , NM
- Develop, select, and differentiate instructional plans and materials to meet the needs of all students
- Worked with students academically or behaviorally "at-risk" and/or students with special needs with day-to-day activities and schoolwork
- Performed instructional assistance with technology to enhance student learning
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
- Continuously monitor and evaluate student outcomes through informal and formative assessments
- Maintains appropriate records and follow required procedures and practices
- Assisted students of all ability levels develop life-long learning skills and good study habits
- Responsible for all students' well-being, security, and daily lessons during school hours
- Work collaboratively with administration and teaching staff
Athletic Coordinator, 01/2016 to 01/2018
Flat Rock Community Center – City , STATE
Flat Rock Community Center – City , STATE
- Assisted with planning and implementation of recreation activities
- Facilitated youth and adult leagues and ensure they are run properly
- Provided oversight and scheduling of various classes; while working with instructors to establish schedules and coordinate payments
- Oversaw administrative functions such as schedule management and protocols for orientation, registration and related activities
- Assisted with summer camps to ensure safe and nurturing environment; attending to needs of campers always
- Continued to cultivate relationships with public, government officials, and staff
- Worked with facility director to resolve problems, improve operations and provide exceptional customer service
Education
Master of Arts: College of Education, 05/2016
Wayne State University - City, State
Wayne State University - City, State
- Concentration in Sports Administration
- Graduated with 3.7 GPA
- Dean's List, May 2015-2016
- AACSB Accredited College of Education
BBA: Organizational Leadership & Management, 12/2014
The University of Toledo - City
The University of Toledo - City
- Minored in Communications and Sports Leadership
- Graduated with 3.0 GPA
- Dean's List, Dec 2010-2014
- Recipient of Out-of-State Award Scholarship, 2010-2014
- AACSB Accredited College of Business Administration
Affiliations
Volunteer, Michigan Women in Finance, 2014 to Current
- Greet and register guests within the public sector finance sector that are attending Fall Networking and Annual Conference.
- Provide guidance and answer any questions that are related to the events and the organization.
Volunteer, Booker T. Dozier Recreation Center, 2007 to Current
- Apply accuracy and attention to detail when compiling and interpreting player statistics.
- Mentor youth for summer sports programs and assist with any events that take place.
Volunteer, Friendship Center, 2014 to Current
- Assist the elderly once a week with manual labor and constructing activities that includes a Christmas party hosting two hundred guests.
Certifications
Life, Health and Annuities Insurance Producer
- Certified in Michigan and Ohio
- Certified Since Jan 2019
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Resume Overview
School Attended
- Wayne State University
- The University of Toledo
Job Titles Held:
- Guest Service Agent
- Substitute Teacher/Paraprofessional
- Athletic Coordinator
Degrees
- Master of Arts : College of Education , 05/2016
BBA : Organizational Leadership & Management , 12/2014
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