Guest Service Agent, 05/2015 to Current Holiday Inn Hasbrouck Heights – Hasbrouck Heights, NJ
Checking guest in and out using Opera Computer System Billing/ Cashiering Filing registration and billing paperwork Skilled with telephone answer, message taking, and transfers Pre-registration for guest as instructed Direct phone calls as necessary and ensure incidental services are restricted or active Arrange shuttle services with all guests' transport needs Accommodating guests to the best abilities.
Cashier/Hostess/Waitress, 11/2013 to 05/2014 New York Wing Factory – Fort Lee, NJ
Greet guests and seat them at tables or in waiting areas.
Provide guests with menus.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Answer telephone calls and respond to inquiries or transfer calls.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Take and prepare to-go orders.
Operate cash registers to accept payments for food and beverages.
EXTRACURRICULAR ACTIVITIES, 03/2012 to 05/2012 Ridgefield Park Animal Hospital – Ridgefield park, NJ
Assigned to assist secretaries and vets.
Kennel work to maintain clean and workable area.
Restock and help customers with information needs.
Cashier, 07/2011 to 05/2015 VILLAGE IGA – Ridgefield Park, NJ
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Science, Prof. Studies, General General Science, May 2016 Bergen Community College - Paramus, New Jersey GPA: GPA: 3.4/4.0Science, Prof. Studies, General General Science GPA: 3.4/4.0 NJ stars honors program (5 Semesters)
Relevant Coursework: Social and general science