Guest Service Agent Resume Example
Results-driven financial administrative professional with over 23 years of experience providing diverse operations assistance in fast-paced environments. Possess excellent organizational, time management, and customer relations skills. Open and clear communicator with demonstrated strategic vision and disciplined execution.
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- Reduced fiscal inaccuracies by 85% by implementing innovative analysis measures prior to submitting reports.
- Improved customer data retention 100% by entering data from paper files into a comprehensive database for easier reference.
- Answer telephone calls from guests seeking to make or cancel hotel reservations.
- Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.
- Answer guest requests for assistance and coordinate with housekeeping, staff and management to fulfill guest requirements.
- Provide guests with access to hotel services, breakfast bar information, fitness center information, ensure that mail, faxes and packages are delivered in a timely manner.
- Provide resolution to issues with reservations, room rates, and ensuring that issues with room equipment or temperature is addressed promptly.
- Serve as concierge by assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
- Perform bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.
- Upon checkout, processes the guest's final bill and collect payments, and seeks feedback concerning their stay with the hotel for ways to better serve future guest.
- Generate hotel statistical reports for management daily, and as well providing housekeeping with guest room occupancy to ensure rooms are sanitized accordingly.
- Maintain and monitor the appearance of front desk area with light housekeeping duties, organizing of guest records properly, and assembling and re-stocking of guest bags or other supplies.
- Supports and communicates directly with General Manager with administrative functions, such as screening phone calls, faxing, copying, contacting guest or applicants.
- Design and create weekly and monthly spending reports.
- Create monthly PowerPoint presentations illustrating business performance and goals.
- Brief monthly PowerPoint to Senior Leadership
- Facilitate month-end close processes, invoicing, journal entries and account reconciliations.
- Monitor and analyze Key Performance Indicators (KPI) and financial ratios.
- Develop financial analysis reports and presentations by applying acquired financial principles.
- Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Promptly respond to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Manage document control by reviewing files, records, and other documents to ensure financial integrity.
- Oversee certification of Tri-Annual Reviews and audit assessments.
- Planned meetings and prepared conference rooms.
- Dispersed incoming mail to correct recipients throughout the office.
- Maintained up-to-date department organizational chart.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Posted open positions on company and social media websites.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Maintained schedule for conference rooms.
- Maintained supply purchases.
- Prepared monthly Corporate CardExpense reports.
- Planned travel arrangements for 10 executives and staff.
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Minor in Federal Acquisition and Contract Management
3.2 GPA
DoD Financial Management Certification Program
Level 1: In Progress
Marine Corps Practical Comptroller's Course
USMC Program and Resources Department
Date: April 8 - April 12 2013
CPE: 35 hours
Enhanced Defense Financial Management Training Course
American Society of Military Comptrollers
Date: April 2010
CPE: 40 hours
New Leader Program
USDA Graduate School
Date: Graduated September 2005
Secretarial Science Program
Charles County Community College
Graduated: December 1991
CEU: 9.8
Certificate of Commendation
Date: October 1, 2014
Marine Corps Installation Command, G8
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Resume Overview
School Attended
- Strayer University
Job Titles Held:
- Guest Service Agent
- Financial Administration Specialist
- Temporary Executive Assistant
Degrees
- Bachelor of Arts : Business Administration 2008
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