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Guest Service Agent Resume Example

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GUEST SERVICE AGENT
Summary

Results-driven financial administrative professional with over 23 years of experience providing diverse operations assistance in fast-paced environments. Possess excellent organizational, time management, and customer relations skills. Open and clear communicator with demonstrated strategic vision and disciplined execution.

Highlights
  • Project Management
  • Office Administration
  • Quality Assurance
  • Team Leadership
  • Financial Administration
  • Document Control
  • Problem Resolution
  • Report Generation
Accomplishments
  • Reduced fiscal inaccuracies by 85% by implementing innovative analysis measures prior to submitting reports.
  • Improved customer data retention 100% by entering data from paper files into a comprehensive database for easier reference.
Experience
Comfort Inn and Suites Lexington Park, MD Guest Service Agent 02/2017 to Current
  • Answer telephone calls from guests seeking to make or cancel hotel reservations.
  • Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.
  • Answer guest requests for assistance and coordinate with housekeeping, staff and management to fulfill guest requirements.
  • Provide guests with access to hotel services, breakfast bar information, fitness center information, ensure that mail, faxes and packages are delivered in a timely manner.
  • Provide resolution to issues with reservations, room rates, and ensuring that issues with room equipment or temperature is addressed promptly.
  • Serve as concierge by assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
  • Perform bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.
  • Upon checkout, processes the guest's final bill and collect payments, and seeks feedback concerning their stay with the hotel for ways to better serve future guest.
  • Generate hotel statistical reports for management daily, and as well providing housekeeping with guest room occupancy to ensure rooms are sanitized accordingly.
  • Maintain and monitor the appearance of front desk area with light housekeeping duties, organizing of guest records properly, and assembling and re-stocking of guest bags or other supplies.
  • Supports and communicates directly with General Manager with administrative functions, such as screening phone calls, faxing, copying, contacting guest or applicants.
Department of Navy Washington, DC Financial Administration Specialist 04/2007 to 06/2016
  • Design and create weekly and monthly spending reports.
  • Create monthly PowerPoint presentations illustrating business performance and goals.
  • Brief monthly PowerPoint to Senior Leadership
  • Facilitate month-end close processes, invoicing, journal entries and account reconciliations.
  • Monitor and analyze Key Performance Indicators (KPI) and financial ratios.
  • Develop financial analysis reports and presentations by applying acquired financial principles.
  • Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Promptly respond to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Manage document control by reviewing files, records, and other documents to ensure financial integrity.
  • Oversee certification of Tri-Annual Reviews and audit assessments.
Elite Personnel Bethesda, MD Temporary Executive Assistant 10/2006 to 02/2007
  • Planned meetings and prepared conference rooms.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Maintained up-to-date department organizational chart.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Posted open positions on company and social media websites.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Maintained schedule for conference rooms.
  • Maintained supply purchases.
  • Prepared monthly Corporate Card Expense reports.
  • Planned travel arrangements for 10 executives and staff.
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Education
Bachelor of Arts: Business Administration 2008 Strayer University, Suitland, MD, USA

Minor in Federal Acquisition and Contract Management

3.2 GPA
Professional Development

DoD Financial Management Certification Program 

Level 1: In Progress

Marine Corps Practical Comptroller's Course 

USMC Program and Resources Department

Date: April 8 - April 12 2013

CPE: 35 hours

Enhanced Defense Financial Management Training Course 

American Society of Military Comptrollers

Date: April 2010

CPE: 40 hours

New Leader Program 

USDA Graduate School

Date: Graduated September 2005

Secretarial Science Program 

Charles County Community College

Graduated: December 1991

CEU: 9.8

Awards

Certificate of Commendation

Date: October 1, 2014

Marine Corps Installation Command, G8

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Resume Overview

Companies Worked For:

  • Comfort Inn and Suites
  • Department of Navy
  • Elite Personnel

School Attended

  • Strayer University

Job Titles Held:

  • Guest Service Agent
  • Financial Administration Specialist
  • Temporary Executive Assistant

Degrees

  • Bachelor of Arts : Business Administration 2008

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