Guest Service Agent Resume Example Comfort Inn And Suites

GUEST SERVICE AGENT

Summary

Results-driven financial administrative professional with over 23 years of experience providing diverse operations assistance in fast-paced environments. Possess excellent organizational, time management, and customer relations skills. Open and clear communicator with demonstrated strategic vision and disciplined execution.

Highlights

Project Management
Office Administration
Quality Assurance
Team Leadership

Financial Administration
Document Control
Problem Resolution
Report Generation

Accomplishments

Reduced fiscal inaccuracies by 85% by implementing innovative analysis measures prior to submitting reports.
Improved customer data retention 100% by entering data from paper files into a comprehensive database for easier reference.

Experience

Comfort Inn and SuitesLexington Park, MDGuest Service Agent02/2017 to Current

Answer telephone calls from guests seeking to make or cancel hotel reservations.
Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.
Answer guest requests for assistance and coordinate with housekeeping, staff and management to fulfill guest requirements.
Provide guests with access to hotel services, breakfast bar information, fitness center information, ensure that mail, faxes and packages are delivered in a timely manner.
Provide resolution to issues with reservations, room rates, and ensuring that issues with room equipment or temperature is addressed promptly.
Serve as concierge by assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
Perform bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.
Upon checkout, processes the guest's final bill and collect payments, and seeks feedback concerning their stay with the hotel for ways to better serve future guest.
Generate hotel statistical reports for management daily, and as well providing housekeeping with guest room occupancy to ensure rooms are sanitized accordingly.
Maintain and monitor the appearance of front desk area with light housekeeping duties, organizing of guest records properly, and assembling and re-stocking of guest bags or other supplies.
Supports and communicates directly with General Manager with administrative functions, such as screening phone calls, faxing, copying, contacting guest or applicants.

Department of NavyWashington, DCFinancial Administration Specialist04/2007 to 06/2016

Design and create weekly and monthly spending reports.
Create monthly PowerPoint presentations illustrating business performance and goals.
Brief monthly PowerPoint to Senior Leadership
Facilitate month-end close processes, invoicing, journal entries and account reconciliations.
Monitor and analyze Key Performance Indicators (KPI) and financial ratios.
Develop financial analysis reports and presentations by applying acquired financial principles.
Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Promptly respond to general inquiries from members, staff, and clients via mail, e-mail and fax.
Manage document control by reviewing files, records, and other documents to ensure financial integrity.
Oversee certification of Tri-Annual Reviews and audit assessments.

Elite PersonnelBethesda, MDTemporary Executive Assistant10/2006 to 02/2007

Planned meetings and prepared conference rooms.
Dispersed incoming mail to correct recipients throughout the office.
Maintained up-to-date department organizational chart.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Posted open positions on company and social media websites.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Maintained schedule for conference rooms.
Maintained supply purchases.
Prepared monthly Corporate Card Expense reports.
Planned travel arrangements for 10 executives and staff.
Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Education

Bachelor of Arts:Business Administration2008Strayer University, Suitland, MD, USA

Minor in Federal Acquisition and Contract Management

3.2 GPA

Professional Development

DoD Financial Management Certification Program

Level 1: In Progress

Marine Corps Practical Comptroller's Course

USMC Program and Resources Department

Date: April 8 - April 12 2013

CPE: 35 hours

Enhanced Defense Financial Management Training Course

American Society of Military Comptrollers

Date: April 2010

CPE: 40 hours

New Leader Program

USDA Graduate School

Date: Graduated September 2005

Secretarial Science Program

Charles County Community College

Graduated: December 1991

CEU: 9.8

Awards

Certificate of Commendation

Date: October 1, 2014

Marine Corps Installation Command, G8

Resume Overview

Companies Worked For:

Comfort Inn and Suites
Department of Navy
Elite Personnel

School Attended

Strayer University

Job Titles Held:

Guest Service Agent
Financial Administration Specialist
Temporary Executive Assistant

Degrees

Bachelor of Arts : Business Administration 2008

Guest Service Agent Resume Example

Resume Score: 90%

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