I want a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful.
Adobe Photoshop, MS Excel, MS Word, and MS PowerPoint, Opera PMS
Social Media Strategist: Facebook, Twitter, Google+, Instagram, Snapchat,
Guest Service Agent06/2014 to Current Denihan HospitalityNew York, NY
Assured that front desk was covered and maintained at all times.
Examined arrivals and departures for guest preferences to ensure customer satisfaction Respond and act on guest complaints, service or security problems Posted and adjusted charges and information on all portfolios and accounts and provide appropriate backup to financial services Maintained and accounted for assigned cash bank and front office cash record on daily basis Received and acknowledged reservation requests, cancellations, and changes Captured additional revenues (5-10k) monthly via upselling guests room categories and maintained "Upseller of the month" for several consecutive months.
Night Auditor06/2014 to Current Denihan HospitalityNew York, NY
Prepared a summary of cash, check, and credit card activities Posted room charges and taxes to guest accounts Processed guest charges voucher and credit card vouchers Posted guest charge purchase transactions not posted by the front office cashier Transferred charges and deposits to master accounts Verified all accounting transactions Tracked room revenues, occupancy percentage, and other front office statistics Summarized results of operations for management Ran end of day process in property management software.
Sales Representative08/2012 to 06/2014 BioppticaNew York, NY
Functioned in project-management roles for designing sales and marketing material for promotion purpose to increase customer base.
Managed the office to ensure appropriate tasks were being completed Supported CEO as needed in meetings and client events Processed customer payments for products and services Assisted the sales team to launch services to multiple lines of business Handled customer relations to ensure product satisfaction.
Education and Training
Bachelor of Arts: Travel Tourism & Hospitality Management Adventure and Nature TourismMay 2012Johnson & Wales UniversityProvidence, RIGPA: GPA: 3.0/4.0Travel Tourism & Hospitality Management Adventure and Nature Tourism GPA: 3.0/4.0
accounting, Adobe Photoshop, backup, cashier, credit, client, customer relations, customer satisfaction, designing, financial, front office, marketing material, meetings, MS Excel, office, MS PowerPoint, MS Word, project-management, promotion, property management, sales, statistics, Strategist, taxes