Guest Safety Services Resume Example
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GUEST SAFETY SERVICES
Summary
Dedicated to maintaining satisfied, engaged and diligent team members accomplished in pleasing customers. Knowledgeable about gathering and analyzing information, writing reports and updating logs. Good critical thinking, organizational and prioritization skills.
Skills
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Experience
Virtua Health, Inc.Hainesport , NJGuest Safety Services 01/2020 to Current
- Trained and mentored specialists in the application of soft skills, guest recovery strategies and performance optimization techniques.
- Developed and implemented employee reward and engagement programs to maximize job satisfaction.
- Overhauled guest relations policies to address changing concerns.
- Contacted guests to check on satisfaction and inquire about improvement suggestions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Leveraged ERP software to coordinate and enhance inventory delivery.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Inspira Health NetworkSewell , NJPsychiatric Technician06/2018 to 01/2020
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Provided client assessments upon admission and discharge.
- Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
- Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
- Effectively managed daily charting for each patient.
- Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
Hajoca CorporationAugusta , GAMental Health Technician11/2016 to 06/2018
- Developed and distributed monthly patient satisfaction surveys.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Scheduled and coordinated patient follow-up appointments.
- Drafted reports to track patient referrals and scheduling issues.
- Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
- Documented patient interactions in compliance with HIPAA requirements.
- Supported patients by identifying and addressing mental health challenges.
- Provided excellent service to patients through personable communication.
- Verified appropriate clinical information is communicated when patients are referred to specialists.
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Allied Personnel Services Inc.City , STATEWarehouse Associate04/2015 to 11/2016
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
- Managed vendor relationships to support supply chain and maintain product quality.
- Inspected and moved products to designated areas in warehouse.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
- Received, stored and shipped goods and materials.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Organized and positioned product cases in produce warehouse and walk-in cooler.
Education and Training
Bachelor of Science:Interdisciplinary StudiesExpected in 05/2022Grace Christian University, City
Associate of Arts:Education Administration05/2011LICOSESS Teacher College, City
High School Diploma09/2008Bishop James W. Ferguson High School, City
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Resume Overview
School Attended
- Grace Christian University
- LICOSESS Teacher College
- Bishop James W. Ferguson High School
Job Titles Held:
- Guest Safety Services
- Psychiatric Technician
- Mental Health Technician
- Warehouse Associate
Degrees
- Bachelor of Science : Interdisciplinary Studies Expected in 05/2022
Associate of Arts : Education Administration 05/2011
High School Diploma 09/2008
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