LiveCareer-Resume

guest advocate resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Courteous Demeanor
  • Safety Methods
  • Stocking and Replenishing
  • Attention to Detail
  • Recordkeeping and Documentation
  • Teamwork and Collaboration
  • Merchandise Stocking
  • Cleaning and Sanitizing
  • Organization and Categorization
  • Quick Learner
  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • De-escalation Techniques
  • Transaction Processing
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Customer Service
  • Verbal and Written Communication
  • Call Documentation
  • Quality Control
  • Process Optimization
  • Adaptive Team Player
  • Customer Relations
  • Inbound and Outbound Calling
  • Conflict Mediation
  • Problem-Solving Abilities
  • Call Center Operations
  • Technologically Savvy
  • Courteous Demeanor
  • Safety Methods
  • Stocking and Replenishing
  • Attention to Detail
  • Recordkeeping and Documentation
  • Teamwork and Collaboration
  • Merchandise Stocking
  • Cleaning and Sanitizing
  • Organization and Categorization
  • Quick Learner
Experience
Guest Advocate, 07/2021 - Current
Spectrum Fairview, TX,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Documented guest suggestions and complaints to facilitate process improvements with leadership.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Telemarketer, 06/2014 - 01/2021
Vince Holding Corp. San Marcos, CA,
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Presented information about membership details and purchase advantages.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Resolved customer complaints by escalating calls to proper department.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Collaborated with management to resolve concerns and problem calls.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Trained new hires and led large team of off-shore telemarketers.
  • Persuaded customers by explaining how products and services meet needs and desires.
  • Asked customers questions to understand needs and requirements.
  • Answered incoming calls from prospective customers to assist and promote offerings.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Generated new sales opportunities through direct and telephone selling and emails.
  • Cold called business leaders to initiate inclusion in sales strategies.
  • Reached out to multiple potential accounts each month.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Solicitor, 03/2014 - 05/2014
JJB Consulting City, STATE,
  • Assessed customer needs through detailed questioning and presented products to fill those requirements.
  • Finalized paperwork for sales and service policies to lock in new customers.
  • Exceeded sales objectives, delivered outstanding and comprehensive service to clients throughout sales process, understood client objectives and created proposals to achieve goals.
  • Maintained strong internal relationships and communication prior to and during sales process and transitioned clients seamlessly to operations team post-sale.
  • Researched and identified potential customers.
  • Created sales or service contracts for customer review and acceptance.
  • Negotiated tender and contract terms to meet both client and company needs.
Stock Associate, 10/2013 - 12/2013
JCPenney City, STATE,
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Assessed floor displays to restock merchandise.
  • Assisted customers with product, promotion and policy information.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Replenished inventory with focus on addressing customer needs.
  • Loaded and unloaded delivery vehicles to maintain inventory.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Followed instructions to properly arrange merchandise items.
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Identified and quickly handled spill clean-up.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Lifted materials of varied weights on regular basis.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Faced products on shelves and displays to meet company policies.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
Education and Training
High School Diploma: , Expected in 06/2007
-
Berea High - Berea, OH,
GPA:
Status -

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Resume Overview

School Attended

  • Berea High

Job Titles Held:

  • Guest Advocate
  • Telemarketer
  • Solicitor
  • Stock Associate

Degrees

  • High School Diploma

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