LiveCareer-Resume

guest advocate resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Well-rounded in customer services committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Fast learner and willing to be train in other areas to help out my team members.

Skills
  • Information Confidentiality
  • Food and Beverage Area Setup
  • Verbal and Written Communication
  • Guest Orientation
  • Customer Service
  • Payment Processing
  • Issue Resolution
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Multitasking and Prioritization
  • Great listener
Experience
Guest Advocate, 10/2017 - Current
Barrett Business Services Albany, OR,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and cClairee.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Answered questions and informed customers of current sales and promotions.
  • Informed customers about product lines and services offered by company.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and excClairees in order to provide speedy and accurate service to each customer.
  • Collected payments and provided accurate cClairee.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Accepted cash and credit card payments, issued receipts and provided cClairee.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
  • Processed refunds for worn, damaged and broken merchandise.
  • Answered customer questions and provided store information.
  • Discounted purchases by scanning and redeeming coupons.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Inspected store products for damage and obtained item replacements for customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
Server, 04/2017 - 08/2017
Worcester Polytechnic Institute Worcester, MA,
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained accuracy while handling payments, giving cClairee and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
Genesys Work Intern Medica, 08/2016 - 07/2017
Genesys Works City, STATE,
  • Complete transfers files for vendors with efficiency and accuracy
  • Created and updated lists of ongoing and working programs on spreadsheets detailing latest information to keep update on the programs
  • Creating files for vendors to help transfer the work to the right area
  • Utilized in Informatica and Automic to help with transferring files and make sure it through
  • Work with teammates from aboard to help them transfer their files
Cashier, 04/2016 - 08/2016
Walmart City, STATE,
  • Collected payments and provided accurate cClairee.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided cClairee.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and carefully bagged purchases to prevent merchandise breakage.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customer questions and provided store information.
Education and Training
High School Diploma: , Expected in 06/2017
-
Robbinsdale Armstrong High School - Plymouth MN,
GPA:
Status -
: , Expected in
-
Hamline University - Saint Paul, MN
GPA:
Status -
Languages
Hmong :
Native/ Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Robbinsdale Armstrong High School
  • Hamline University

Job Titles Held:

  • Guest Advocate
  • Server
  • Genesys Work Intern Medica
  • Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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