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Guest Advocate Resume Example

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GUEST ADVOCATE
Summary

Hardworking and reliable retail worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.

Hardworking manufacturing professional effective in team-based environments and cross-trained as a cashier , fulfillment expert and guest advocate roles. Steps in and handles diverse tasks while maintaining high quality and performance goals.

Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity.

Skills
  • Luxury guest services expertise
  • Guest relations
  • Building guest relationships
  • Guest accounts
  • Guest service
  • Guest service and assistance
  • Guest errands
  • Delivering orders to guests
  • Guest engagement
  • Guest interaction
  • Guest inquiries
  • Guest observations
  • Guest experiences
  • Guest satisfaction
  • Customer advocate
  • Greeting guests
  • Guest communication
  • Guest assistance
  • Guest services
  • Order picking abilities
  • Package verification
  • Able to lift 50+ pounds
  • Product selection
  • Product packaging
  • Boxing and labeling
  • Workload priorities
  • RF scanning devices
  • Merchandise restock
  • Mentoring and training
  • Heavy lifting
  • Customer service
  • Supervision
  • Organization
  • Communications
  • Relationship development
  • Team building
  • Liquor regulations and compliance
  • Issue resolution
  • Cash drawer balancing
  • Payment processing
  • Cash counting machine operations
  • Cash management
  • Product recommendations
  • Coin counting
  • ID verification
  • Merchandise restocking
  • Credit and cash transactions
  • Loss prevention
  • Staff mentoring
  • Customer greeting
  • Customer assistance
  • Cash register operation
  • Scanner operations
Experience
Guest AdvocateCompany Name | City, State | Jul 2019-Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Delivered Products to customer pick-up locations.
  • Earned reputation for good attendance and hard work.
  • Handled all delegated tasks, including cleaning and helping customers around the store.
  • Secured guest valuables in main safe or individual boxes.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
Fulfillment AssociateCompany Name | City, State | Jul 2019-Current
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Verified all items were matched to sales checks correctly for packing and shipment at close of each day.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
  • Assisted in the picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Accepted, processed and filled orders quickly and accurately.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Placed products on conveyors for final wrapping and shipment.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
CashierCompany Name | City, State | Jul 2019-Current
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed hundreds of transactions per day with exceptional accuracy.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new employees in cashiering procedures, offering assistance in resolving sale issues.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Resolved issues with cash registers, card scanners and printers.
Education and Training
High School DiplomaHeritage High School, Leesburg, VA, USA | | City | Expected in Jun 2021
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Resume Overview

School Attended

  • Heritage High School, Leesburg, VA, USA

Job Titles Held:

  • Guest Advocate
  • Fulfillment Associate
  • Cashier

Degrees

  • High School Diploma

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