During my senior year of high school, I was an enthusiastic student teacher wanting to begin my journey with an elementary education degree following high school. I worked with kindergarteners and first grades a couple times a week for the entirety of the school year with the elementary school music teacher. I am eager to help students develop skills and learn based on individual needs. Enforces school rules and monitors student behavior in non-classroom settings. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. I have succeeded working effectively unsupervised and quickly mastering new skills. I am hardworking employee with customer service, multitasking and time management abilities, and devoted to giving every customer a positive and memorable experience.
Skills
Flexible Schedule
Documentation and Reporting
Guest Relations
Guest Orientation
Customer Service
Student Engagement
Notetaking
Group Instruction
Performance Improvement
Guest Engagement
Positive and Professional
Understanding others' needs
Experience
10/2022 to Current
Guest AdvocateNorth Country Academy – Santee, CA,
Greeted and assisted guests with variety of inquiries, promoting service standards.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed customer complaints and rectified issues to complete satisfaction.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Greeted walk-in and phone guests, determining interests and needs.
Identified issues and established facts to produce practical decisions and solutions for guests.
Invited guests to join loyalty programs and special promotions to stay connected.
09/2022 to 06/2023
Student TeacherFour Seasons Hotels Inc – Scottsdale, AZ,
Collaborated with teacher to plan and achieve instructional goals and objectives.
Developed deeper understanding of teaching strategies with increasing responsibility for student learning.
Created lesson plans to incorporate mandated topics and include immersive activities for student engagement.
Observed teachers in classrooms to improve skills and communication.
Managed classroom procedures and organized resources to promote safety and learning.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Offered students personalized educational, behavioral and emotional support.
Followed school schedules and policies to promote safety and learning.
Created lesson plans and chose supporting materials to promote positive learning experiences.
Built and strengthened positive relationships with students, parents and teaching staff.
Remained calm and patient in student interactions to support individual growth and development.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Selected instructional goals to develop lesson plans that demonstrated knowledge of content.
Accepted constructive criticism and feedback with positivity in areas requiring improvement.
Adapted teaching methods and materials to meet students' varying needs and interests.
05/2022 to 09/2022
HostessBuffalo Wild Wings – City, STATE,
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted incoming guests to escort to assigned dining area and present menus.
Greeted guests and gathered information to seat groups or place on waitlist.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Stayed attentive to server availability and table turnover to quickly seat guests.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Communicated with servers about new tables, changes in food availability and customer comments.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials to increase profits.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Accommodated guests with children and special needs to promote comfortable dining experience.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Developed long-term relationships with customers to increase opportunities for repeat business.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Took beverage orders and served drinks during peak meal times.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Education and Training
Expected in 06/2023 to to
High School Diploma: Hudson Senior High School - Hudson WI, GPA:
Senior, Junior, and Sophomore Year Pin Recipient (3.0 GPA or above)
2nd Semester, Senior Year - Honor Roll
Williamson Family Scholarship Recipient (Going into an education major)
Youth Action Hudson Scholarship Recipient
Human Geography, Seminar, Psychology, Spanish AP Course
3.48 GPA
Youth Action Hudson Member, 2020-2023 (Currently doing an internship)
Participated in Student to Student, 2019-2023 (Work with disabled students at the high school and include them in activities/make connections with them.)
Student Council Member, 2020-2021
Youth Group at Bethel Luthern Church Member, 2022-2023
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