guest advocate resume example with 5+ years of experience
Well-rounded Front Desk Agent with 5 years of hands-on experience managing guest check-in and check-out and resolving guest complaints. Seasoned and outgoing individual committed to maximizing company profits and accommodating guest requests. Proficient in various types of reservation software. Personable and dedicated Customer Service Representative with extensive experience in Call Center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Experienced Data Entry Clerk with year of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity.
- Information Confidentiality
- Data Entry
- Flexible Schedule
- Guest Orientation
- Customer Service
- Computer Skills
- Verbal and Written Communication
- Call Documentation
- Calm and Professional Under Pressure
- Credit Card Payment Processing
- Customer Data Confidentiality
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Documentation and Reporting
- Organizing and Categorizing
- 45 wpm Typing Speed
- Microsoft Office
- People Skills
- Planning & Organizing
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer Account Management
Clarksburg, WV, 02/2021 - Current
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Arranged special accommodations for guests to enhance visitor experiences.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Maintained knowledge of local activities and events to educate guests on options.
- Performed preventative maintenance tasks to keep point-of-sale system in operable condition.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Facilitated successful front desk operations for high-volume hotel.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Gulfport, MS, 04/2017 - 02/2021
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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Resume Overview
School Attended
- North Little Rock High School
- Pulaski Technical College
Job Titles Held:
- Guest Advocate
- Cashier
Degrees
- High School Diploma
- Some College (No Degree)
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