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Guest Advocate Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

I started freshman year being only in one honors course. The course was honors english 9. After freshman year I decided to push myself more and was placed in honors biology, AP world history, honors integrated 2, and honors english 10. Now that I am coming to the end of my junior year I have also taken AP english literature, Honor chemistry, honors integrated 3 and AP government. I have also been a consistent AVID student throughout all three years of high school and will be continuing the course to the end of my senior year. These classes helped me improve my self expectations along with show me my future potential in how I could help benefit society after I graduate. More specifically as a future cadet in the Air Force Academy.

Skills
  • Flexible & Adaptable
  • Organization and Time management
  • Excellent work ethic
  • Verbal and written communication
  • Clerical
  • Collaboration
  • Compassion
Work History
Guest Advocate, 10/2020 to Current
State Of LouisianaWestwego, LA,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers with special services, account updates and promotional options.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Student, 08/2018 to 05/2022
Accor HotelsChicago, IL,
  • Followed all school and classroom policies, regulations, dress codes and schedules.
  • Led group projects by communicating and working together.
  • Organized community service events for the girls swim and dive teams as well as team building projects.
  • Managed the boys swim and dive team my sophomore, junior year, and plan on continuing into my senior year.
  • I was the first sophomore captain for the girls swim team.
  • I have been swimming on the girls team for three years now.
  • I am the reporter for the brighton HOSA medical club.
  • Have been enrolled in honors and AP course for most of my high school career.
  • Lettered in swim.
  • Received the AVID student of the year award in the year of 2020.
Lifeguard, 05/2019 to 08/2019
Brighton Recreation CenterCity, STATE,
  • Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
  • Monitored safety of all guests in and around swimming pool.
  • Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
  • Consulted with emergency personnel while securing scene.
  • Attentively monitored swimmers to identify distress.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
  • Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Share tips with patrons on swimming techniques and strength training.
Education
High School Diploma: , Expected in 05/2022
Brighton High School - Brighton, CO
GPA:

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85Good

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Resume Overview

School Attended
  • Brighton High School
Job Titles Held:
  • Guest Advocate
  • Student
  • Lifeguard
Degrees
  • High School Diploma

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