guest advocate resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

My background, while extensive, is not traditional. I embrace challenges, offer diverse experiences, and am an agile learner. From exploring a veterinary clinic setting through the military, working customer service jobs while earning my college degrees, and most recently, my work in a research laboratory, I have over 10 years of experience.

  • Clear oral and written communication
  • Self-management
  • Quality assurance and control
  • Organization and Time Management
  • Flexible and Adaptable
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Typing 55 WPM
11/2019 to Current Guest Advocate Kitchen United | Torrance, CA,
  • Made a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience
  • Worked efficiently to minimize guest wait time while maintaining guest service and accuracy.
  • Handled guest returns and exchanges, and attempted to make it right for the guest while following Targets policies and procedures.
  • Answered questions about store policies and addressed customer concerns.
  • Invited guests to join loyalty programs and special promotions to stay connected.
07/2020 to 07/2022 Cell Culture Biologist Loma Linda University Medical Center | Beaumont/Highland Springs, CA,
  • Responsible for multiple levels of mammalian cell culture maintenance including: intake, banking, inventory, growth, and quality control.
  • Handled multiple cell lines using aseptic techniques.
  • Developed protocols for new cell lines.
  • Responsible for associate training and management.
  • Maintained detailed records of all projects.
  • Resolved problems, improved operations and provided exceptional service to clients.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
01/2018 to 06/2019 Team Member Planet Fitness Inc. | Crafton, PA,
  • Assisted customers in product selection, processed payments, and arranged for returns/exchanges
  • Communicated product details and provided exceptional customer service
  • Organized sales floor and stock room
  • Trained and served as a mentor to new associates
  • Maintained a perfect attendance record while frequently stepping up to substitute for absent personnel to ensure adequate staffing while simultaneously being a full-time student
  • Named Employee of the Month for March 2018.
06/2016 to 06/2017 Member Service Representative Vca Antech, Inc. | Altadena Ridge Estates, AL,
  • Ensured prompt opening of the club by 5:00 am Monday thru Friday
  • Prepared daily activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
  • Greeted members, prospective members, and guests, providing exceptional customer service.
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Responded to member questions and concerns in a timely and professional manner.
  • Maintained the cleanliness of the club and fitness equipment
07/2013 to 10/2014 Pet Care Associate Collier County Government | 6200 Watergate Way (Pelican Bay) Naples, FL,
  • Ensured the care of all store owned pets including fish, reptiles, birds, and rodents.
  • Effective management of delivery and housing of the animals in the store.
  • Administered medicine to any sick or injured pets, recorded their status and conditions, and maintained quarantine until they were deemed healthy.
  • Assisted customers with any questions or concerns they had about their pets or store functions.
  • Operated a cash register for cash, check and credit card transactions.
  • Provided attention to detail when stocking and replenishing merchandise according to store merchandising layouts.
08/2006 to 06/2014 Animal Care Specialist PetSmart | City, STATE,
  • Maintained over 2,000 animal health records, immunization records, animal registration files, animal bite reports, and other administrative office files.
  • Provided the care, management, treatment and sanitary conditions for animals.
  • Collected, preserved and prepared blood, urine, feces, skin scrapings, and post mortem specimens for shipment and evaluation.
  • Performed diagnostic laboratory tests such as fecal smears, urinalysis, blood counts and chemistries.
  • Maintained 100% accountability of a large section of equipment during overseas deployment valued at over $19,000.
  • Supervised 6 civilian employees and managed a monthly payroll of $7,000.
  • Developed an innovative quick review process for tracking medical records and medical requirements for Military Working Dogs, which saved time, increased efficiency and insured no preventative care was missed during deployment.
Education and Training
Expected in 05/2019 to to Master of Science | Human Biology University of Indianapolis, Indianapolis, IN, GPA:
Expected in 05/2016 to to Bachelor of Arts | Anthropology East Carolina University, Greenville, NC GPA:

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Resume Overview

School Attended

  • University of Indianapolis
  • East Carolina University

Job Titles Held:

  • Guest Advocate
  • Cell Culture Biologist
  • Team Member
  • Member Service Representative
  • Pet Care Associate
  • Animal Care Specialist


  • Master of Science
  • Bachelor of Arts

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