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guest advocate resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Jessica has a great hospitality spirit and is loved in her circle of friends. She is considered the best host when it comes to gatherings and is also great at helping others. Jessica is currently seeking an opportunity to work in any welcoming environment where she can offer customers/ clients her hospitality and positive attitude.

Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Jessica is a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. She is also a retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Skills
  • English
  • Mathematics
  • Ability to provide a top customer service experience to all clients
  • Ability to remain alert at all times
  • Ability deal with customers in a polite and courteous manner
  • Keeping environment clean and tidy
  • Effective time management in busy working environments
  • Knowledge of the newest trends in hair design, fashion, makeup, and skincare
  • Strong understanding of customer service processes and principles
  • Skilled in understanding and presenting customers' needs
  • Ability to be on feet for long periods of time.
  • Cash Register Operations
Education
Eli Whitney Technical High School Hamden, CT, Expected in Diploma : Cosmetology - GPA : Hairdressing/ Cosmetology U.S. History
Work History
Cafe La Trova - Guest Advocate
Miami, FL, 09/2020 - 01/2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
Petsense - Server Assistant
Moultrie, GA, 01/2021 - 06/2021
  • Personal Skills and Attributes
  • Good verbal skills
  • Friendly and pleasant personality
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Assisted wait staff with timely food delivery and guest requests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Assisted customers with carry-out service.
Plato's Closet - Key Holder
City, STATE, 08/2021 - Current
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Mentored new sales associates to contribute to store's positive culture.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.

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Resume Overview

School Attended

  • Eli Whitney Technical High School

Job Titles Held:

  • Guest Advocate
  • Server Assistant
  • Key Holder

Degrees

  • Diploma

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