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Guest Advocate Resume Example

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GUEST ADVOCATE
Summary

Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Merchandise restocking
  • Customer Service
  • Product recommendations
  • Issue resolution
  • Customer greeting
  • ID verification
  • Returns and exchanges
  • Credit and cash transactions
  • Customer assistance
  • Training and mentoring
  • Cash register operation
  • Liquor regulations and compliance
  • Payment processing
  • Cash management
  • Building guest relationships
  • Guest teaching
  • Guest observations
  • Guest safety
  • Guest service and assistance
  • Guest service
  • Delivering orders to guests
  • Developing rapport with guests
  • Guest interaction
  • Guest satisfaction
  • Guest and client satisfaction
  • Guest communication
  • Anticipating guest needs
  • Guest relations expertise
  • Greeting guests
  • Guest liaison
  • Guest conflict resolution
  • Guest assistance
Experience
Guest Advocate10/2017 to 02/2020TargetChandler, Arizona

Effectively communicated with guests the benefits of Redcard. created a "EFFECTIVE COMMUNICATION OF REDCARD" training program that was utilized to train new guest service advocates.

Consistently sold Redcards averaging 2 per day at a minimum and 10 maximum on busy shifts.

Became proficient with register and learned all new changes to the job as directed by my team leader

Vice President of Human Resources01/1993 to 06/1996Diamond Walnut GrowersStockton, CA
  • Analyzed compensation and benefits policies to develop modifications and establish competitive programs.
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
  • Liaised between management and employees.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Identified and solved complex strategy problems that impact management and business direction.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Executed integrated recruiting campaign across multiple media channels.
  • Secured optimal productivity by supervising 6 employees on staffing and recruiting administrative, operational and clerical functions.
  • Ensured legal compliance by maintaining all applicable state and federal requirements and provided representation at hearings.
Vice President of Human Resources01/1986 to 05/1993CALGENE (BIO-TECH PROGRAM)Sacramento, CA
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Negotiated collective bargaining agreements with labor unions, factoring in company profit and operational requirements to achieve favorable outcomes.
  • Transformed underperforming and overstaffed department into trimmed-down and well organized staff.
  • Reduced workers compensation claims by implementing strong return to work policy.
  • Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action.
  • Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
  • Fostered positive employee attitudes toward organizational objectives through effective orientations and townhall meeting systems.
  • Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
  • Executed integrated recruiting campaign across multiple media channels.
  • Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
  • Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
  • Crafted leadership development programs personalized to each area to challenge and advance current leaders.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Diminished regulatory risks by managing random monthly drug testing for employees to ensure compliance adherence.
  • Projected employment needs and devised strategies to meet targets.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Identified and solved complex strategy problems that impact management and business direction.
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
  • Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
Education and Training
MBA: Human Resources1996National UniversityLa Jolla, CA
Master of Arts: Human Behavior1995National UniversityLa Jolla, CA
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Resume Overview

Companies Worked For:

  • Target
  • Diamond Walnut Growers
  • CALGENE (BIO-TECH PROGRAM)

School Attended

  • National University

Job Titles Held:

  • Guest Advocate
  • Vice President of Human Resources

Degrees

  • MBA : Human Resources 1996
    Master of Arts : Human Behavior 1995

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