Guardianship Assistance Program Specialist resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Executive Profile

Proven, highly-productive Social Services Case Manager/Specialist with a mastery in the social service and educational related administrative field spanning over a decade. Extensive career reflecting efficient program coordination and management as well as strong leadership qualifications. Daily positive interaction with a multi-cultural population. Able to multitask and make decisions while maintaining flexibility to changing priorities. Articulate, self-motivated, and solution oriented

Skill Highlights
  • Microsoft Word, Outlook, PowerPoint, Excel, TEAMS, OneNote and OneDrive, Photoshop, Google Applications, MaGIK (Management Gateway for Indiana Kids), HMIS (Health Management Information System), FSFN (Florida Stafe Families Network), Mental Health First Aid Responder
Professional Experience
Guardianship Assistance Program Specialist, 12/2021 to Current
Texas Health & Human Services CommissionParis, TX,
  • Management and coordination of federally funded, Title IV-E Guardianship Assistance Program for Circuit 13 (Hillsborough County)
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics and eligibility
  • Entered data in FSFN (Florida Safety Network System) and handled database input for respective families.
  • Established goals and created action plans to achieve goals for quarterly GAP permanency.
  • Keeping current logs and updating upper management on GAP cases and process towards case closure as necessary.
  • Designed program implementation and maintenance plan for GAP and streamlining its processes within the County/Circuit.
  • Schedule and supervised staff meetings to discuss new ideas and update participants on program details and milestones as it pertained to GAP
  • Provided ongoing direction and leadership for program operations to continue building GAP program within Circuit 13
  • Coordinated communication among associations, allies, stakeholders and members to foster sales and connections between departments.
  • Addressed and resolved technical, financial and operational concerns by working with stakeholders and GAP families.
Case Manager III, 01/2021 to 11/2021
St. Vincent De PaulCity, STATE,
  • Participated in professional growth programs to provide and support crisis intervention improvement efforts.
  • Identified care needs of individual clients and coordinated responses based on therapeutic and medical advice, county process and procedural costs.
  • Increased referral rates by providing excellent service and building meaningful relationships with clients and community agencies.
  • Partnered with medical professionals, social workers, activity therapists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Managed caseload of 25 individual families within the HMIS (Health Management Information System) to provide comprehensive, community-based care.
Guardianship Assistance Program, 10/2015 to 10/2020
Indiana Department Of Child ServicesCity, STATE,
  • Built case manager relationships by responding to inquiries, identifying and assessing caregiver needs, resolving problems and following up with potential and existing clients within all 92 counties.
  • Established own performance and service goals for the betterment of GAP process and program.
  • Handled caregiver and case manager complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Performed duties and provided service in accordance with the State of Indiana's Policies and Procedures and recommended operating procedures within the State of Indiana processes.
  • Delivered outstanding service to caregivers, case managers and outside stakeholders to maintain and extend relationships for future business opportunities.
  • Achieved high staff morale through effective communication, prompt problem resolution, proactive specialist practices and facilitation of proactive work environment.
  • Interacted with case managers, supervisors, and local office directors on regular basis to quickly alleviate issues and provide updates.
  • Collaborated with Central Eligibility Unit (CEU) on invoicing accuracy for caregiver payments and negotiations within MaGIK (Management Gateway for Indiana Kids).
  • Maintained client files with confidential information, records of case manager interactions, case notes and other confidential information.
  • Encouraged creative thinking, problem solving and empowerment as part of GAP enhancement to improve awareness with all 92 counties.
  • Investigated, documented and submitted information to Data Department about special incidents, and complaints.
  • Scheduled and attended meetings with caregivers, case managers and within local offices as requested.
  • Kept outside stakeholders up-to-date on details pertaining to GAP data and ways to increase potential funding
Family Case Manager II, 01/2011 to 10/2015
Indiana Department Of Child ServicesCity, STATE,
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Assisted in development of monthly schedules and assignments.
  • Referred children and families to appropriate community agencies, legal resources, educational services and organizations to meet treatment needs.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Worked within applicable department standards, policies and federal and state regulatory guidelines to promote safe working environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Delivered services to families within their communities within specific timeframes.
  • Resolved conflicts and negotiated mutually beneficial agreements between caregivers, biological parents and family supports
  • Created plans and communicated deadlines to assist in positive and timely reunification.
  • Used coordination and planning skills to achieve results according to schedule.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs within MaGIK (Management Gateway for Indiana Kids).
Bachelor of Arts: Political Science, Expected in
Indiana University - Purdue University Indianapolis - Indianapolis, IN

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Indiana University - Purdue University Indianapolis

Job Titles Held:

  • Guardianship Assistance Program Specialist
  • Case Manager III
  • Guardianship Assistance Program
  • Family Case Manager II


  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: