gstl guest service team leader resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
[Front-End Manager] who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Expert retail sales professional offering (13) years experience in retail customer service and retail management. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Accomplished Assistant Store Manager with [13] years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management.
Skills
Credit card transactions
Retail sales
Customer-oriented
Skilled problem solver
Personable
Motivated team player
Natural leader
Employee relations
Merchandising
Human Resource exp.
Customer Service manager
Work History
09/2001 to 07/2013GSTL/ Guest Service Team LeaderTarget | City, STATE,
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Operated a cash register for cash, check and credit card transactions with [90]% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Trained [20-25] new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Answered customer telephone calls promptly and in an appropriate manner.
Education
Expected in 1985 to to High School Diploma | Hamilton High West, Hamilton Township, NJGPA:
Accomplishments
Managed and led a team of [8] Retail Sales Associates.
Managed more than [25] customers during demanding sales events in an effective and gracious manner.
Worked Black Friday events for 13 yrs. very busy retail store.
Worked in Human Resource for 6 yrs handle hiring process, did interviewing, and helped handle team member issues.
Started as a cashier and worked my way up to GSTL which is a Guest Service Tead Leader.
Additional Information
Connie's outstanding experience in retail has driven a team of customer service people to give great customer service to loyal customers. Connie has strived to meet or has passed sales goals and credit card applications throughout her daily, weekly and monthly goals. Connie has been with one company for 13 years in retail.
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