Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Diligent Security professional with 8 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. CCTV and security camera experience uploading video and sending clips to proper authority when requested.

  • Team Player
  • Security Investigations
  • Law Enforcement Collaboration
  • Emergency Alarm Monitoring
  • Detailed Documentation
  • Company Standards
  • Facility Policies and Procedures
  • Incident Reporting
  • Cooperative Attitude
  • Reliable and Responsible
  • Honest and Ethical
  • CCTV Surveillance
Work History
08/2021 to Current GSOC Operator Allied Universal Security | Glendale, AZ,
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Watched different facility areas from central location via different CCTV feeds globally, obtaining maximum coverage of important areas including other countries and communicating with employees there also on daily basis.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Activated security alarm system to alert emergency responders of dangerous or life threatening incidents.
  • Answered Emails requesting approval for restricted access in areas off TIAA properties globally, answering phone calls and emails for remote access. Emails for fraudulent use of clients bank accounts and various types of fraud
02/2015 to 08/2021 Security Officer/Console Operator Allied Universal Security @TIAA | City, STATE,
  • Distributed employee access badges with different access on individual badges depending on what area of building employees were going to
  • Developed and maintained courteous and effective working relationships
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
  • Checked and verified photo identification prior to granting facility access
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Updated shift logs and produced daily reports to document security activities and specific incidents
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV
  • Responded quickly to emergency situations to assess and deflect issues
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
  • Reported irregularities such as fire and safety hazards to maintenance
  • Activated security alarm system to alert emergency responders of dangerous or life threatening incidents
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
11/2014 to 02/2015 Security Operations Officer G4S Secure Solutions USA @ Amazon Warehouse | City, STATE,

  • Verified compliance with best business practices throughout organization.
  • Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of security team to make sure all trucks were secure upon departure.
  • Updated and published standard operating procedures (SOPs) using client (Amazon) and employee (Security Team ) input and feedback resulting in clearer and more useful instruction for users.
  • Making daily security checks of areas for unsafe conditions and to ensure areas that were to be secured at all times were secure.

Note: (Time here was short only because after the holidays Amazon downsized security staffing and G4S relocated me to the location i am currently at now, i have been stationary since we have just changed company names to Allied Universal. )

07/2014 to 11/2014 Armed Car Driver Loomis Armored | City, STATE,
  • Delivered various amounts of money to banks and businesses
  • Picked up checks and money from businesses
  • Replenished money in ATM Machines collected deposit envelopes from ATM Machines also
  • Reset ATM Machines when they were out of order retrieved debit cards and turned them back into the bank.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Expected in No Degree | Mental Health/ Human Services LaGuardia Community College of The City University of New York, Long Island City, NY GPA:

Studied Mental Health / Human Services, Public Relations.

Expected in 06/1992 High School Diploma | George Westinghouse Vocational And Technical High, Brooklyn, NY, GPA:

Vocational Skill : Business Machine Repair

  • Member of Student Government

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    School Attended

    • LaGuardia Community College of The City University of New York
    • George Westinghouse Vocational And Technical High

    Job Titles Held:

    • GSOC Operator
    • Security Officer/Console Operator
    • Security Operations Officer
    • Armed Car Driver


    • No Degree
    • High School Diploma

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