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Groups Reservations Agent Resume Example

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GROUPS RESERVATIONS AGENT
Experience
Groups Reservations Agent, 02/2019 to Current
Royal Caribbean Cruise Lines LTD – Springfield, OR
  • Groups Reservation agent responsible for communicating with travel partners from various agencies (Costco, Expedia, Vacations to go) to coordinate vacation plans for guests
  • Confirming reservations, re-pricing reservations based upon current prices/promotions, placing air reservations, hotel reservations, coordinating transfers to/from airport to pier, advising of all activities available on the vast fleet of ships, assisting in booking shore excursions, taking payments for reservations, reviewing group reservations as sail dates approach, and make sure all necessary requirements have been met, upholding a positive attitude always, and going above and beyond to ensure an amazing vacation experience
  • Also responsible for reviewing any financials on group reservations
  • During COVID-19 pandemic, promoted to assist in setting up refunds for all cancelled sailings and worked closely with Accounting Department
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Administrative Assistant, 05/2014 to 05/2016
Coast 2 Coast Pet – Garden Grove, CA
  • Responsible for all customer interactions at a wholesale pet supply distributor
  • Respond to all phone calls, emails, faxes, and customer complaints, as well as greeted vendors/customers at the showroom location
  • Order entry, invoicing, and processing Accounts Receivable and Payable
  • Also responsible for placing orders for supplies and scheduling deliveries for warehouse pick-ups/drop-offs
  • Assisted in picking and packing orders and assisted with shipping as needed
Transactions Accounts Rep, 08/2006 to 12/2009
LBS Financial Credit Union – Westminster, CA
  • Initially started in the call center as a customer service representative for any member inquiries regarding their credit union account information
  • Processed account balance transfers, posted loan and credit card payments via check by phone, opened certificate of deposits, sent potential members membership applications, trained new employees, and received excellent reviews for my job performance
  • Promoted to transactions accounts one year later
  • Responsible for opening checking accounts, VISA lines of credit, balanced ATM terminals, posted daily draft debits, assisted in fraudulent chargebacks, raised and lowered daily withdrawal limits, and assisted fellow credit union employees from all branches
Work History
02/2019 to Current
Royal Caribbean Cruise Lines LTD
  • Groups Reservation agent responsible for communicating with travel partners from various agencies (Costco, Expedia, Vacations to go) to coordinate vacation plans for guests.
  • Confirming reservations, re-pricing reservations based upon current prices/promotions, placing air reservations, hotel reservations, coordinating transfers to/from airport to pier, advising of all activities available on the vast fleet of ships, assisting in booking shore excursions, taking payments for reservations, reviewing group reservations as the sail date approaches and make sure all necessary requirements have been met, upholding a positive attitude always, and going above and beyond to ensure an amazing vacation experience.
  • Also responsible for reviewing any financials on a group reservation to a travel partner.
  • During the COVID-19 pandemic, I was promoted to assist in setting up refunds for all of our cancelled sailings and worked closely with our Accounting Department.
05/2014 to 05/2016
Coast 2 Coast Pet
  • Responsible for all customer interactions at a wholesale pet supply distributor.
  • Respond to all phone calls, emails, faxes, and customer complaints, as well as greeted vendors/customers at our showroom location.
  • Order entry, invoicing, and processing Accounts Receivable and Payable.
  • Also responsible for placing orders for supplies and scheduling deliveries for warehouse pick-ups/drop-offs.
  • Assisted in picking and packing orders and assisted with shipping as needed.
08/2006 to 12/2009
LBS Financial Credit Union
  • Initially started in the call center as a customer service representative for any member inquiries regarding their credit union account information.
  • Processed account balance transfers, posted loan and credit card payments via check by phone, opened certificate of deposits, sent potential members membership applications, trained new employees, and received excellent reviews for my job performance.
  • Promoted to transactions accounts one year later.
  • Responsible for opening checking accounts, VISA lines of credit, balanced ATM terminals, posted daily draft debits, assisted in fraudulent chargebacks, raised and lowered daily withdrawal limits, and assisted fellow credit union employees from all branches.
Education
General EducationFullerton College - Fullerton, CA

General Education classes: College Algebra, Biology, Philosophy, Criminal Justice, English, Geography, performed in the Symphonic Orchestra.

High School Diploma: 06/2016
Bolsa Grande High School - Garden Grove, CA
Associate of Arts: Audio Engineering, 12/2014
Pinnacle College - Alhambra, CA

Learned basics of music production, sound design, over-laying audio over movies, and learned how to operate computer programs on through various operating systems.

High School Diploma: 2006
Bolsa Grande High School - Garden Grove, CA
Summary

With over 16 years of reputable work history, I demonstrate the ability to learn quickly; always striving to be more efficient, motivating fellow co-workers, and always striving to be better.. I possess accounting experience (balancing a G.L., ATM machines, cardholder usage, and posting AR/AP, finding any outages or unbalanced items), operating a multi-line phone in a call center, administrative assistant, customer service, and restaurant management. I am looking for a part time position in finance/accounting so that I may further my education in accounting.

Highlights
  • Accounting
  • Accounts Receivable
  • Accounts Payable
  • Call center
  • Customer service
  • Financials
  • Invoicing
  • Order entry
Skills
  • Accounting, Accounts Receivable, AP, ATM, Audio engineering, balance, calculus, call center, Chinese, credit, Cubase, customer service, economics, editing, english, faxes, financials, invoicing, music production, Order entry, pick, pricing, Pro-tools, recording, scheduling, shipping, phone
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    Resume Overview

    Companies Worked For:

    • Royal Caribbean Cruise Lines LTD
    • Coast 2 Coast Pet
    • LBS Financial Credit Union

    School Attended

    • Fullerton College
    • Bolsa Grande High School
    • Pinnacle College

    Job Titles Held:

    • Groups Reservations Agent
    • Administrative Assistant
    • Transactions Accounts Rep

    Degrees

    • General Education
      High School Diploma : 06/2016
      Associate of Arts : Audio Engineering , 12/2014
      High School Diploma : 2006

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