Group Sales Program Manager resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Hardworking and reliable executive with strong ability in event scheduling and administration. Offering communication, teamwork, adaptability, time management and problem solving. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Sales skills
Sales program initiatives
Managerial finance
Sales follow-up
Sales and profits maximization
Education program management
Proficiency with Microsoft Office
Proficiency Adobe Photoshop
Proficiency with Adobe Sign
Event Scheduling
Program Administration
Contract Procurement
Large group presentations
Experience
06/2007 to Current
Group Sales Program ManagerBowery Residents Committee – NY, State,
Responsibilities in Group Sales include but not limited to: companies, organizations, churches, schools, day care centers and tenants.
Sales Related Duties: Maintenance of sales and call records in accordance with sales goals,
coordination with Assistant General Manager/Sales regarding short-term tenant scheduling and tenant relations, contract preparation, account servicing and customer/tenant relations, tabulation, tracking and monitoring of program retention numbers, planning coordination and attendance at promotions and special events, coordination with Columbus Blue Jackets re: group sales efforts, sponsorship sales, and coordination of donation requests.
Provided excellent service and attention to customers when face-to-face or through e-mail and phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved profit margins by streamlining operations and workflow and negotiating competitive customer contracts.
Achieved time and cost-savings by developing functional solutions to operational problems.
Completed group projects resulting in $300,000 annually
06/2005 to 06/2007
Facility ManagerChiller Ice Rinks – City, STATE,
Held oversight of equipment maintenance, repairs, and installations scheduling and work performed.
Managed and directed facility staff of 30, including Back of House and Front of House assignment delegation and timely completion.
Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.
Monitored and recorded metrics related to finances and operations to conduct analysis of associated costs and performance.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Organized and maintained documents, files and records.
Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
Produced professional and error-free letters, presentations and spreadsheets.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Trained 30 employees on best practices and protocol while managing teams to ensure optimal productivity.
Planned and executed successful corporate meetings, lunches and special events for groups of up to 600.
Pitched in to help with office tasks, including donation request during busy periods and staff absences.
06/2008 to 06/2014
Varsity Head Coach- Ice HockeyOlentangy High School – City, STATE,
Communicated effectively with coaches and fellow athletes, including organizing meetings.
Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
Built strong media and community relationships through positive interaction and communication in support of sports program.
Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
Organized players' nights and other special events to promote sports program and cultivate positive relations with players, families and local community members.
Guided team through rough situations, including player injuries by encouraging focus and using conflict resolution.
Ran drills and fitness circuits to improve athletes' coordination and skills.
Prepared athletes for games with well-coordinated schedule of practices and individual training.
Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
Developed training and exercise programs to meet individual requirements and team play strategies.
Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
Adhered strictly to rules and regulations of activities department and district.
Reviewed game tapes of competitor matches to understand strategies and plan approaches.
Supervised academic progress of student-athletes and arranged tutoring for those with falling grades.
Worked closely in training capacity with fellow student-athletes during off-season.
Observed Athletic Trainer's guidelines and protocols during practice sessions and game to help players avoid injuries.
Education and Training
Expected in 06/2005
Bachelor of Science: Sports Management And Performance Strands The Ohio State University - Columbus, OH, GPA:
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