Group Sales Program Manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Hardworking and reliable executive with strong ability in event scheduling and administration. Offering communication, teamwork, adaptability, time management and problem solving. Highly organized, proactive and punctual with team-oriented mentality.

  • Sales skills
  • Sales program initiatives
  • Managerial finance
  • Sales follow-up
  • Sales and profits maximization
  • Education program management
  • Proficiency with Microsoft Office
  • Proficiency Adobe Photoshop
  • Proficiency with Adobe Sign
  • Event Scheduling
  • Program Administration
  • Contract Procurement
  • Large group presentations
06/2007 to Current
Group Sales Program Manager Bowery Residents Committee NY, State,
  • Responsibilities in Group Sales include but not limited to: companies, organizations, churches, schools, day care centers and tenants.
  • Sales Related Duties: Maintenance of sales and call records in accordance with sales goals,
    coordination with Assistant General Manager/Sales regarding short-term tenant scheduling and tenant relations, contract preparation, account servicing and customer/tenant relations, tabulation, tracking and monitoring of program retention numbers, planning coordination and attendance at promotions and special events, coordination with Columbus Blue Jackets re: group sales efforts, sponsorship sales, and coordination of donation requests.
  • Provided excellent service and attention to customers when face-to-face or through e-mail and phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive customer contracts.
  • Achieved time and cost-savings by developing functional solutions to operational problems.
  • Completed group projects resulting in $300,000 annually
06/2005 to 06/2007
Facility Manager Chiller Ice Rinks City, STATE,
  • Held oversight of equipment maintenance, repairs, and installations scheduling and work performed.
  • Managed and directed facility staff of 30, including Back of House and Front of House assignment delegation and timely completion.
  • Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.
  • Monitored and recorded metrics related to finances and operations to conduct analysis of associated costs and performance.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Organized and maintained documents, files and records.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Trained 30 employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 600.
  • Pitched in to help with office tasks, including donation request during busy periods and staff absences.
06/2008 to 06/2014
Varsity Head Coach- Ice Hockey Olentangy High School City, STATE,
  • Communicated effectively with coaches and fellow athletes, including organizing meetings.
  • Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
  • Built strong media and community relationships through positive interaction and communication in support of sports program.
  • Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
  • Organized players' nights and other special events to promote sports program and cultivate positive relations with players, families and local community members.
  • Guided team through rough situations, including player injuries by encouraging focus and using conflict resolution.
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Prepared athletes for games with well-coordinated schedule of practices and individual training.
  • Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Adhered strictly to rules and regulations of activities department and district.
  • Reviewed game tapes of competitor matches to understand strategies and plan approaches.
  • Supervised academic progress of student-athletes and arranged tutoring for those with falling grades.
  • Worked closely in training capacity with fellow student-athletes during off-season.
  • Observed Athletic Trainer's guidelines and protocols during practice sessions and game to help players avoid injuries.
Education and Training
Expected in 06/2005
Bachelor of Science: Sports Management And Performance Strands
The Ohio State University - Columbus, OH,

CPR and First Aid

Fundamental of Coaching

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Resume Overview

School Attended

  • The Ohio State University

Job Titles Held:

  • Group Sales Program Manager
  • Facility Manager
  • Varsity Head Coach- Ice Hockey


  • Bachelor of Science

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