group sales manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
  • Territory sales management
  • Market trend analysis
  • Fluent in Spanish and English
  • Powerful negotiator
  • Business development
  • Market analysis
  • Organized
  • Enthusiastic yet professional demeanor
  • Sales and contact reports
  • Detail-oriented data analysis
  • Goal oriented
  • Budgeting


Work History
03/2011 to Current Group Sales Manager Hei Hotels & Resorts | Kansas City, MO,


  • Managed a portfolio of variety of Industries including; Oil & Gas, Legal, Medical, Pharmaceutical, Technical and Communications Market for Hotel Group business.
  • Brought new accounts on property and build relationship with current clients to be able to meet and exceed monthly goals.
  • Professional Organizations: Executive Women International
02/2005 to 02/2011 Senior Sales Business and International Sales Manager Buechel Stone Corporation | Winfield, KS,
  • Develop and foster business through direct sales, outside sales calls, hotelligence report and tours of the hotel.
  • Requests for Proposal (RFP) for corporate transient market Submit business cases for potential new accounts.
  • Solicit new and maintain existing corporate transient accounts.
  • Entertain and maintain close relations with major accounts, IHG key account directors and work actively with Texas Business Travel Association (TBTA).
  • Work with Director of Sales in preparing marketing plan, sales budget for the year and special project for the sales and catering team.
  • Know my competitors to be able to steal share from the competition.
  • Attend weekly revenue meetings Champion for Crowne Plaza Houston Co-Op for travel agency visits.
  • Meet and exceed weekly/monthly/quarterly sales and solicitation goals Works closely with Revenue/Reservations Manager on yield management strategies.
  • Responsible to develop and promote to wholesale market, mainly to Mexican market. Creating attractive shopping package, attending tradeshows, working together with airlines, shopping venues  and convention bureau to promote destiation and hotel location.
11/2004 to 02/2005 Sales Manager Kimpton Hotels | Pittsburgh, PA,
  • Create and promote new property awareness.
  • Make direct sales calls and telephone solicitations for new corporate, Medical and SMERF group.
10/2002 to 10/2004 Senior Sales Manager Panaseer | New York, NY,
  • Introducing our property for the first time to the International Market traveling frequently to different cities in Mexico, Guatemala, San Salvador and Brazil.
  • Developed and implemented annual marketing plan for revenue growth of account base.
  • Participated in Seminars with Mundo Continental doing presentations to wholesalers and travel agencies of our product.
  • Other responsibilities included; Responding Group leads, follow up with actual and new clients for smerf groups and corporate market.
02/2001 to 08/2002 Sales Executive Global Partners Lp | Stoughton, MA,
  • Selling our destination to clients who were interested in bringing groups and conventions to Puerto Rico.
  • Arrange itinerary and appointments with sales managers for site inspection at hotels or main attractions in the Island where clients can fit their group needs.
  • Working directly with major hotels and attractions in Puerto Rico.
  • Take care of meeting planners from the beginning until the end of their stay.
  • Seminars; Marketing Latin American Countries and analyzing different markets.
  • Cross Training, Destination Services Servicing groups who have signed contract with hotels and assisting them as liaison between them and our members.
  • Providing them personalize service, planning, promoting and managing their event.
02/1999 to 2001 Guest Service Supervisor Wyndham Condado Plaza Hotel & Casino | City, STATE,
  • In charge of supervising Front Desk and PBX employees.
  • Preparing manager's daily report to analyze everyday sales to achieve the company goal at the end of each month.
  • Manager on Duty.
  • Certified as Customer Service Trainer, Completed Emergency Response Training with The American heart Association.
  • Dealing daily basis with guest service satisfaction and customer feedback.
04/1997 to 02/1999 Front Desk and Reservation Agent Wyndham Condado Plaza Hotel & Casino | City, STATE,
  • Exceed Customer service expectations providing an excellent experience upon check in, check out and any other special request.
  • In charge of group reservations and corporate accounts.
  • Seminars; Empowerment and Customer Service Training.
07/1995 to 1996 College Internship Walt Disney Company | City, STATE,
  • Cashier, greeter, providing quality service to guests.
  • Seminars; Sales and marketing and Guest Services.
Expected in October 2002 to to MBA | International Business University of Phoenix, San Juan, PR GPA:


Expected in May 1995 to to Bachelor of Science | Hotel & Restaurant Management University of Puerto Rico, Carolina Providence, RI GPA:


Expected in to to | Hotal & Restaurant Management Johnson & Wales University, Providence, RI GPA:


- Awarded Tenacity Award by Intercontinental Group Hotels nationwide- Continuesly Exceeded Quaterly Goals

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Resume Overview

School Attended

  • University of Phoenix
  • University of Puerto Rico
  • Johnson & Wales University

Job Titles Held:

  • Group Sales Manager
  • Senior Sales Business and International Sales Manager
  • Sales Manager
  • Senior Sales Manager
  • Sales Executive
  • Guest Service Supervisor
  • Front Desk and Reservation Agent
  • College Internship


  • MBA
  • Bachelor of Science

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