Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Territory sales management
Market trend analysis
Fluent in Spanish and English
Enthusiastic yet professional demeanor
Sales and contact reports
Detail-oriented data analysis
Group Sales Manager, 04/2011
to Current The Houstonian Hotel, Club & Spa – Houston,
Managed a portfolio of variety of Industries including; Oil & Gas, Legal, Medical, Pharmaceutical, Technical and Communications Market for Hotel Group business.
Brought new accounts on property and build relationship with current clients to be able to meet and exceed monthly goals.
Professional Organizations: Executive Women International
Senior Sales Business and International Sales Manager, 03/2005
to 03/2011 Crowne Plaza Houston West – Houston,
Develop and foster business through direct sales, outside sales calls, hotelligence report and tours of the hotel.
Requests for Proposal (RFP) for corporate transient market Submit business cases for potential new accounts.
Solicit new and maintain existing corporate transient accounts.
Entertain and maintain close relations with major accounts, IHG key account directors and work actively with Texas Business Travel Association (TBTA).
Work with Director of Sales in preparing marketing plan, sales budget for the year and special project for the sales and catering team.
Know my competitors to be able to steal share from the competition.
Attend weekly revenue meetings Champion for Crowne Plaza Houston Co-Op for travel agency visits.
Meet and exceed weekly/monthly/quarterly sales and solicitation goals Works closely with Revenue/Reservations Manager on yield management strategies.
Responsible to develop and promote to wholesale market, mainly to Mexican market. Creating attractive shopping package, attending tradeshows, working together with airlines, shopping venues and convention bureau to promote destiation and hotel location.
Sales Manager, 12/2004
to 03/2005 Marriott Courtyard and Residence Inn West Univer – Houston,
Create and promote new property awareness.
Make direct sales calls and telephone solicitations for new corporate, Medical and SMERF group.
Senior Sales Manager, 11/2002
to 11/2004 Holiday Inn Hotel & Suites Galleria – Houston,
Introducing our property for the first time to the International Market traveling frequently to different cities in Mexico, Guatemala, San Salvador and Brazil.
Developed and implemented annual marketing plan for revenue growth of account base.
Participated in Seminars with Mundo Continental doing presentations to wholesalers and travel agencies of our product.
Other responsibilities included; Responding Group leads, follow up with actual and new clients for smerf groups and corporate market.
Sales Executive, 03/2001
to 09/2002 Puerto Rico Convention & Visitors Bureau – San Juan,
Selling our destination to clients who were interested in bringing groups and conventions to Puerto Rico.
Arrange itinerary and appointments with sales managers for site inspection at hotels or main attractions in the Island where clients can fit their group needs.
Working directly with major hotels and attractions in Puerto Rico.
Take care of meeting planners from the beginning until the end of their stay.
Seminars; Marketing Latin American Countries and analyzing different markets.
Cross Training, Destination Services Servicing groups who have signed contract with hotels and assisting them as liaison between them and our members.
Providing them personalize service, planning, promoting and managing their event.
Guest Service Supervisor, 03/1999
to 01/2001 Wyndham Condado Plaza Hotel & Casino – San Juan,
In charge of supervising Front Desk and PBX employees.
Preparing manager's daily report to analyze everyday sales to achieve the company goal at the end of each month.
Manager on Duty.
Certified as Customer Service Trainer, Completed Emergency Response Training with The American heart Association.
Dealing daily basis with guest service satisfaction and customer feedback.
Front Desk and Reservation Agent, 05/1997
to 03/1999 Wyndham Condado Plaza Hotel & Casino – San Juan,
Exceed Customer service expectations providing an excellent experience upon check in, check out and any other special request.
In charge of group reservations and corporate accounts.
Seminars; Empowerment and Customer Service Training.
College Internship, 08/1995
to 01/1996 Walt Disney Company – Orlando,
Cashier, greeter, providing quality service to guests.
Seminars; Sales and marketing and Guest Services.
MBA: International Business,
October 2002 University of Phoenix - San Juan,
Bachelor of Science: Hotel & Restaurant Management,
May 1995 University of Puerto Rico - Carolina Providence,
Hotal & Restaurant Management,
Johnson & Wales University - Providence,
- Awarded Tenacity Award by Intercontinental Group Hotels nationwide- Continuesly Exceeded Quaterly Goals