Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

History of standardizing and strengthening workflows to meet demanding business objectives. Successful at seeing big picture and revitalizing groups to respond to new needs with scalable approaches. Strong operations background over 13 years of experience in Service Coodination positions. Diligent individual praised for commitment to continuous improvement. Talented in attention to detail and supervising team of 6 employees. Successful at training and motivating employees to help increase efficiency. Insightful Group Manager with 2 years of experience leading operations by directing daily activities. Proven track record of developing targeted business operations plans, implementing improvements and overseeing Pathway construction. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards. Collaborative manager with a solid background leading and motivating group members to achieve demanding targets. Articulate communicator devoted to building consensus and tackling diverse challenges with analytical and conscientious strategies. Talented relationship-builder with approachable and open nature. Dedicated to best-in-class customer service and known for effective problem-solving abilities. Accomplished individual recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise.

  • Issue resolution
  • Issue and conflict resolution
  • Training & Development
  • Decision-making
  • Working collaboratively
  • Team management
  • Analytical
  • Multitasking
  • Data management
  • Communication
12/2015 to Current Group Manager - Control Center Adt Security Services, Inc | Phoenix, AZ,
  • Communicate with Clients (internal & external) to ensure proper flow of work.
  • Process / Analyze reporting to keep data as up to date as possible for all current jobs.
  • Review, process & approve subcontractor invoices.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Cultivated strong relationships with team members by listening carefully and offering positive reinforcement.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups.
  • Offered key support to Control Center team members & Field Construction managers.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Improved and standardized training for current and future employees, closing knowledge gaps and enhancing performance.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Cultivated performance-based culture to enhance team productivity, job satisfaction and efficiency.
  • Optimized staffing levels with strategic scheduling and task delegation.
  • Streamlined management activities to maximize on-task time for every employee.
  • Keep open lines of communication with team members on weekly conference calls.
09/2014 to 01/2016 Install & Service Coordinator Ecosystems Total Outdoor Solutions | City, STATE,
  • Spoke with customers to discuss nature of malfunctions and explain possible issues and repair plans.
  • Scheduled service repair appointments.
  • Scheduled installations of new sprinkler systems.
  • Routed daily jobs to ensure highest productivity of all technicians.
  • Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
08/2012 to 09/2014 Install Coordinator ADT Security Services | City, STATE,
  • Coordinate, prioritize, and schedule installations and service appointments.
  • Manage daily work flow for install and service technicians.
  • Provide assistance to Install, Service and Sales managers to ensure timely installs.
Education and Training
Expected in High School Diploma | Sayreville War Memorial High School, Parlin, NJ, GPA:

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  • Sayreville War Memorial High School

Job Titles Held:

  • Group Manager - Control Center
  • Install & Service Coordinator
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  • High School Diploma

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