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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Adaptable security leader who is well versed in security and overseeing densely populated areas to mitigate potential hazards. Adept in monitoring public events of all sizes and managing challenging situations with reasoned judgment and sound decision-making.

Talented Switchboard Operator adept at handling a high workload in busy office/hospital settings. Effective at routing callers, documenting messages and making public announcements.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Skills
  • First aid and CPR Certified
  • Investigative Skills
  • CCTV Surveillance
  • Interior and Exterior Patrol
  • Screening Wands
  • Report Writing
  • AED Certified
  • Assisting Administration
  • Operating a multi-line switchboard
  • Paging doctors and staff
  • Call transfers
  • Conflict Resolution
  • Organizing team meetings
  • Interviews and interrogations
  • Scheduling/Payroll
Experience
04/2019 to Current
Grounds Supervisor University Of California Ucpath Center - Riverside, CA,

I perform many duties for this position. I take care of basic maintenance of the building and church building. I clean the school and church areas. If something is beyond what I am able to accomplish, I arranged for someone to come and take care of it. I also perform as security to the school, any problems that arise, I assist the director by keeping a safe eye and de escalate any situations that may arise with strangers approaching the school. I run errands for the school, I pick up orders from Sam's and Wal-Mart and deliver them to the school. I also, drive the bus to drop the children off at school and pick up them up as well. I try to accommodate anything that is asked of me. There are many different variables to what I may do in a day!

11/2005 to 04/2019
Security Site Supervisor Paragon Systems Pasadena, CA,
  • Guided team members on how to respond effectively to different scenarios.
  • Set team schedules with clear understanding of coverage requirements, individual availability and unique knowledge of each officer.
  • Maintained positive environment dedicated to teamwork and performance.
  • Detained unauthorized individuals and escorted off the premises.
  • Produced reports outlining security activities and incidents.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored premises and recorded all activity in daily officer report for submission at close of shift.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Acted as first-responder for security violations and code red situations prior to arrival of paramedics and law enforcement.
  • Detected emergency situations using alarm equipment, through keen listening and close observation to respond appropriately to alarms.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Monitored access control systems, including CCTV systems for nefarious activities such as theft.
  • Immediately reported safety hazards including water spills and unsecured doors to hospital management for remediation instructions.
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Every morning I attended The hospitals Safety Huddle Meeting. During this daily meeting, I met with Hospital Managers and Administration to report any safety issues within the last 24 hours.
  • I held quarterly meetings with my officers to cover any new information, policies or procedures.
  • I held training sessions which included, but not limited to: de escalation procedures, training on dangers of MRI Magnets, taser training, tactical training.
  • I had to report through email daily to the Chief of Police, Captain and other Security Managers for The Greenville Health System.
  • I had to maintain communication with Hospital administration.
  • I completed payroll weekly
  • I ensured that all officers kept up with their S.L.E.D Certification.
  • I had to do monthly reports of unsecured doors and occasionally run reports of the types of patients we were monitoring.
  • I had to do weekly inventory of our safe that held the belongings of patents that were on our watch.
  • I took calls from disgruntled family members, former patients, etc and had to find the best way to assist them.
  • I conducted monthly fire drills with engineering staff.
07/2009 to 11/2017
Healthcare Telecommunications Operator Baptist Easley Hospital City, STATE,
  • Ensured all components were running well, such as the phone and paging system.
  • Recognized by management for providing exceptional customer service.
  • Answered up to 20 calls per half hour depending on how busy the hospital was. This included answering multiple lines at a time.
  • I was responsible for connecting outward and inward calls to patients rooms or other units.
  • I was resopisbible to paging on-call Physicians, when requested by either Staff, Patients or Family Members.
  • I had to follow protocols for emergency codes. We were the first relay when an emergency code was called into the communication center. Some of the Codes that we called were but not limited to, Code White (Nursing assistance required), Code Red (Fire), Rapid Response (Respiratory failure), Code Blue (Life Threatening), Code Gray (Threatening Weather Emergency), Code Purple (Domestic Issue), Code Pink (Infant Abduction).
  • I had to run a report every three hours of the hospital census.
  • I had to keep an open line of communication with security for emergency calls, via: page, radio or phone.
  • I had to page the charge nurse for approval of certain pages.
  • If any door alarms were set off we had to call security for door activations.
  • Provided excellent service and attention to customers, patients, staff, security, family members of patients, healthcare providers and administration when face-to-face or through phone conversations.
Education and Training
Expected in 06/2000
High School Diploma:
Blue Ridge Christian School - Westminister, South Carolina,
GPA:
Expected in
: Nursing
Tri-County Technical College - Pendleton, South Carolina,
GPA:

I began in 2006 at Tri-County Technical College and completed a few classes. My dream was to work towards a nursing degree. Unfortunately, I have not been able to finish as of yet. I hope to one day complete my nursing degree!

Accomplishments

SOBE Award Recipient from Baptist Easley Hospital. This was awarded to me to recognize charitable work that I completed.

Employee of the Month. This was awarded to me when I assisted a man and recovered a weapon from him that he intended to use to harm himself.

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Resume Overview

School Attended

  • Blue Ridge Christian School
  • Tri-County Technical College

Job Titles Held:

  • Grounds Supervisor
  • Security Site Supervisor
  • Healthcare Telecommunications Operator

Degrees

  • High School Diploma
  • Some College (No Degree)

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