ground operations crew member resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly motivated customer support professional. Strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes customer service, supervision and general maintenance. Committed to quality and excellence.

Skill Highlights
  • Superior customer service
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Strategic planning
  • Courteous demeanor

  • Sharp problem solver
  • Energetic work attitude
  • General equipment maintenance
  • Preventative automotive maintenance
  • Diagnosis and repair

Work Experience
Ground Operations Crew Member, 11/2008 to 09/2012
City Of BrownsvilleBrownsville, TX,

Shift Lead crew member. Loaded and unloading of the aircraft. Towing of aircraft to and from gates, hardstand and the hangar. Operating ground service equipment. De icing of the aircraft. Assisting customers with specials needs and request. Assisted with checking in and boarding customers.

Territorial Service Representative , 04/2008 to 10/2008
Scott's Lawn ServiceCity, STATE,

Customer support. Sales of services. Applied fertilizer and pesticides to customers yards.

Equipment Service Employee, 2007 to 06/2008
Northwest AirlinesCity, STATE,

General ground equipment maintenance. Followed checklists to verify that all important parts were examined. Examined vehicles to determine the extent of damage or malfunctions. Organized work records and filed reports.

Security Guard, 11/2008 to 04/2008
SecuritasCity, STATE,

Security guard at the Sysco Norwood MA facility. Maintained authorized access to the facility.

In progress : Criminal Justice, Expected in to Massasoit Community College. - Brockton , Ma

Currently I have 48 credit hours towards my associates degree.

High School Diploma: General, Expected in 2006 to Whitman Hanson Regional High School - Whitman, MA

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Resume Overview

School Attended

  • Massasoit Community College.
  • Whitman Hanson Regional High School

Job Titles Held:

  • Ground Operations Crew Member
  • Territorial Service Representative
  • Equipment Service Employee
  • Security Guard


  • In progress
  • High School Diploma

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