Music festival industry professional with in-depth knowledge of electronic music, festival culture and social media platforms focused on delivering results, building customer loyalty, and exceeding expectations.
Consistently meets goals
Skilled problem solver
Motivated team player
Excellent communication skills
Outstanding interpersonal skills
06/2015 to Current
Ground Control/Guest Services Team MemberInsomniac Events – Beverly Hills, CA
Leads, guides, and delivers knowledge to new members of the organization while instructing
them on how to handle potentially chaotic and intense situations.
Works hard to make sure that all those attending the festivals are healthy, happy and
properly hydrated by patrolling the festival grounds
Completes an After Action Report that highlights the team's performance, health and safety
incidents, and management performance during the festival.
10/2013 to 03/2017
Shift Supervisor/BaristaStarbucks – Redondo Beach, CA
Delegates tasks and activities to the team while following Starbucks operational policies and
Actively coaches and works to educate partners on various policies and promotions while
developing them into stronger partners.
Actively reduced customer wait times by 50% thus, boosting foot traffic.
04/2011 to 05/2013
Building Supervisor/Special Events ManagerAnteater Recreation Center – Irvine, CA
Delegates tasks to new employees and coaches them on how to handle difficult situations
Schedules patrons for various activities that take place throughout the gym while keeping the
time books updated.
Oversees and observes special events on the grounds while enforcing policies and procedures
set forth by the gym.
Bachelor of Arts: Mass Communication and Media Studies - Senior Arizona State University (online) -
Increased foot traffic to school newspaper website "The Union" as well as college social media accounts.
Competed in state-wide journalism competition while winning awards from program faculty for excellent work.
Generated daily/weekly content (images, articles, video, etc) that helps create and maintain a positive connection to the community.