ground control guest services team member resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary
Music festival industry professional with in-depth knowledge of electronic music, festival culture and social media platforms focused on delivering results, building customer loyalty, and exceeding expectations. 
  • Consistently meets goals
  • Skilled problem solver
  • Motivated team player
  • Excellent communication skills
  • Outstanding interpersonal skills
  • Internet marketing
Work History
Ground Control/Guest Services Team Member, 05/2015 to Current
Insomniac EventsCity, STATE,
  • Leads, guides, and delivers knowledge to new members of the organization while instructing them on how to handle potentially chaotic and intense situations.
  • Works hard to make sure that all those attending the festivals are healthy, happy and properly hydrated by patrolling the festival grounds
  • Completes an After Action Report that highlights the team's performance, health and safety incidents, and management performance during the festival.

Shift Supervisor/Barista, 09/2013 to 02/2017
StarbucksCity, STATE,
  • Delegates tasks and activities to the team while following Starbucks operational policies and procedures.
  • Actively coaches and works to educate partners on various policies and promotions while developing them into stronger partners.
  • Actively reduced customer wait times by 50% thus, boosting foot traffic.

Building Supervisor/Special Events Manager, 03/2011 to 04/2013
Anteater Recreation CenterCity, STATE,
  • Delegates tasks to new employees and coaches them on how to handle difficult situations with customers.
  • Schedules patrons for various activities that take place throughout the gym while keeping the time books updated.
  • Oversees and observes special events on the grounds while enforcing policies and procedures set forth by the gym.

Bachelor of Arts: Mass Communication and Media Studies - Senior, Expected in Current to Arizona State University (online) - ,
  • Increased foot traffic to school newspaper website "The Union" as well as college social media accounts. 
  • Competed in state-wide journalism competition while winning awards from program faculty for excellent work. 
  • Generated daily/weekly content (images, articles, video, etc) that helps create and maintain a positive connection to the community. 
Additional Information

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Resume Overview

School Attended

  • Arizona State University (online)

Job Titles Held:

  • Ground Control/Guest Services Team Member
  • Shift Supervisor/Barista
  • Building Supervisor/Special Events Manager


  • Bachelor of Arts

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