Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

  • Customer service
  • Organization
  • Unloading Procedures
  • Stock Rotation Guidelines
  • Product Labeling Skills
  • Sales
  • Food Safety
  • Pallet Jack Operation
  • Inventory Maintenance
  • Cleaning
  • Store Operations
  • Store Merchandising
  • Product Location
  • Cash Register Operation
  • Packaging
  • Sorting
  • Invoice Coding
  • Price checking
  • Marking down products
  • Removing defective products
  • Returning carts
  • Health code standards
  • Loss prevention
  • Placing orders
  • Grocery bagging skills
  • Temperature monitoring
  • Product knowledge
  • Weighing items
  • Product purchasing
  • Escorting customers
  • Cardboard recycling
  • Store opening and closing
  • Fixing displays
  • Product facing
  • Restocking produce
  • Cashier experience
  • Memorization and recall aptitude
  • Inspecting merchandise
  • Monthly inventory
  • Hiring strategies
  • Sanitizing requirements
  • Maintaining freshness
  • Storing daily deliveries
  • Recruitment
  • Team Leadership
  • Conflict Resolution
  • Kitchen Staff Coordination
  • Food Preparation and Safety
  • Order Delivery Practices
  • Order Accuracy
  • Food Plating and Presentation
  • Recipes and menu planning
  • Kitchen equipment operation and maintenance
  • Budgeting
  • Cost controls
  • Staff Management
  • Workflow planning
  • Scheduling
  • High-volume dining
  • Performance improvement
  • First aid knowledge
  • Verbal and written communication
  • Cleanliness
  • Operations management
  • Operations management
  • Cleanliness
  • Cash Handling
  • Payment processing
  • Point of sale knowledge
  • Relationship development
  • Problem resolution
  • Process improvement
  • Supervision
Work History
04/2019 to 07/2020 Grocery Team Member Giant Eagle, Inc. | North Royalton, OH,
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
  • Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Educated customers on promotions to enhance sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Stocked merchandise each ad change, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers by answering questions and fulfilling requests.
  • Discussed PrimeNow with customers, outlined restrictions and educated on policies.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Kept receiving and dairy cooler areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
08/2017 to 12/2019 Kitchen Shift Supervisor Chick-Fil-A | Hamilton, NJ,
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Controlled food costs and managed inventory.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Introduced pizza line system and effectively managed employee mistakes to decrease overall waste by 25%.
  • Set and oversaw weekly and special event menu plans.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Monitored food preparation, production and plating for quality control.
05/2016 to 05/2017 Kitchen Trainer Bluestone Lane | West Los Angeles, CA,
  • Trained and mentored 7 new personnel hired to fulfill various roles.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs, and on-the-job training.
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving mutual understanding of job duties.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
08/2015 to 06/2016 Barista Starbucks | City, STATE,
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every shift.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained regular and consistent attendance and punctuality.
  • Prioritized drink requests while managing interruptions.
  • Memorized ingredients and recipes for Number specialty drinks.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Cultivated ability to recall customers' names and address each by name.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Complied with standards for merchandising, stocking and storing product.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Developed and demonstrated skillful and creative latte art to engage customers.
Expected in 05/2014 High School Diploma | The Academy At Old Cockrill, Nashville, TN GPA:

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School Attended

  • The Academy At Old Cockrill

Job Titles Held:

  • Grocery Team Member
  • Kitchen Shift Supervisor
  • Kitchen Trainer
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  • High School Diploma

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