Highly motivated and driven Grocery Manager successful at implementing strategic approaches to drive profitability and sales. Over 11 years experience in the grocery department over 14 stores 8 as a retail manager. Recognized for performance excellence in operational planning, customer service, replenishment, and merchandising. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
Identified and solved complex strategy problems to drive organizational goals.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Implemented effective customer service procedures such as Mystery Shop and customer service assessments to encourage positive feedback.
Identified client business and operational needs and introduced services to provide solutions.
Reported workers copensation and general liability incidents to upper management for assistance and remediation.
Managed scheduling for 17-24 employees to ensure optimal productivity.
Evaluated financial statements and WOR reports to monitor KPI performance to devise solutions for improvement and cost reduction.
06/2008 to 07/2014
Grocery Replenishment SpecialistPublix Super Markets – City, STATE,
Minimized waste by keeping stock correctly rotated and implementing promotions for older products.
Performed physical inventory counts semi annually of assigned section.
Completed resets to keep store aligned with current planograms.
Used equipment such as balers and pallet jacks in the stockroom and on the sales floor.
Accepted and reviewed numerous weekly deliveries for all grocery areas, including frozen foods, deli goods and HBC merchandise.
Operated office equipment and technology, including hand truck and pallet walking stacker.
Checked shelves in the grocery department to ascertain which merchandise required replenishment.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Verified invoices against delivered merchandise to check shipment accuracy.
Education and Training
Expected in 12/2014
Bachelor of Science: Organizational Communication Kennesaw State University - Kennesaw, GA GPA:
Completed professional development a social science of observing, analyzing, and improving methods of communication on an interpersonal, interpersonal, group, or organizational setting.
Accomplishments
Fulfilled all supervisory duties when Store Manager was Not present as the Manager In Charge.
Received 10+ “exceeds expectations” ratings on performance reviews.
Business Development - Initiated two key partnerships with Georgia Aquarium and Slutty Vegan
Routinely helped as many as 33k customers each week in a high-volume retail store in Midtown Atlanta.
Awarded George Jenkins token of appreciation for customer service (May,2016)
Department achieved 11 100% biweekly mystery shop scores
Promoted to Department manager during my operational management training debrief.
Achieved 202k store sales in one day for the first time ever.
Successfully managed and from 28k to 56k square ft prototype stores.
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