Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Skills
Cash handling and mathematics
Customer service
Computer knowledge
Organization
Problem-solving
Written and verbal communication
Processing transactions
Attention to detail
Maintaining cash drawer allocation
Processing loans
Teamwork
Basic accounting
Honesty and integrity
Project management
Technical
Data entry
Typing
Phone support
Discretion
Conflict resolution
Experience
05/2020 to 07/2020
Grocery BaggerUnify Financial Credit Union – Los Angeles, CA,
Assisted customers with getting groceries loaded in vehicles.
Participated in available training courses to improve sales skills and product knowledge.
Retrieved carts from returns and parking lot.
02/2019 to 08/2019
TellerDepartment Of Defense – Laguna Niguel, CA,
Maintained confidentiality of bank records and client information.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Trained employees on cash drawer operation.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Identified and reported suspicious behavior to security personnel as appropriate.
Directed specific questions to appropriate branch personnel.
Opened new checking, savings and lines of credit for customer accounts.
Entered member transaction data into online banking software.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Assisted customers by phone and in person by answering banking questions and recommending solutions.
Kept teller window areas clean, organized and fully stocked.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Balanced bank's vault of daily cash for withdrawals and deposits.
Entered transactions into computer and issued customer receipts.
Processed sales transactions to prevent long customer wait times.
Explained bank services, financial products and applicable fees to customers.
Opened new accounts and served existing customers based on individual financial needs.
Promoted and sold banking products and financial services.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Researched account information regarding loans and deposits.
Took on additional shifts during busy periods to minimize staffing shortages.
01/2018 to 01/2019
ManagerThe Paradies Shops – Lexington, KY,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Facilitated month-end journal entries, account
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Delivered level of service to customers in effort to build upon relationships for future clients.
Assisted with training and onboarding of sales associates in store operations.
Completed daily sales reports and analyzed metrics to identify trends.
Set challenging yet attainable goals to encourage continuous staff development.
Built relationships with internal team members and external partners to enhance effectiveness of team's work.
05/2016 to 01/2018
Crew MemberMcDonald’s – City, STATE,
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Drove team success by completing assigned task quickly and accurately.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Upheld high standards of productivity and quality in operations.
Observed safety precautions and practices when using heavy machinery and equipment.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Restocked supplies, removed trash and cleaned areas.
Answered customer questions and took orders.
Verified orders and bagged items for easy transport.
Maintained order of customer and crew member work areas.
Operated fryers and grills, assisted with putting orders together and bagged items for customers.
Education and Training
Expected in 06/2017 to to
High School Diploma: Dimond High School - Anchorage, AK GPA:
Expected in 01/2017 to to
: Emergency Trauma Technology University of Anchorage Alaska - Anchorage, AK GPA:
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