To obtain a secure position with a productive company that offers growth and advancement. A position that will expand my horizon, allow me to enjoy helping customers and to find employment with a company where my skills and experience will be an asset to the business while furthering my knowledge and abilities in the process.
Core Strengths
Strong organizational skills
Active listening skills
Energetic work attitude
Store maintenance ability
Inventory control familiarity
Customer service expert
Adaptive team player
Sharp problem solver
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Sales
Consistently generated additional revenue through skilled sales techniques.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Work Experience
05/2015 to 05/2016
Grill OperatorJohnson Brothers – Green Bay, WI, Provides excellent customer service. Worked well as a team player to create a great work atmosphere. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Trained 10 new employees quarterly. Calm under pressure.
05/2015 to 11/2015
Maintenance/CustodianPhilips – Plymouth, MN, Provided general cleaning and maintenance in stores and restrooms. Sweep, clean carpets, vacuum, mop and wax floors. Able to lift up to 70 lbs. Ensuring proper sanitation procedures were executed daily. Performing moderate level maintenance and repairs to the building and equipment. Scrub walls and fixtures; dust, move furniture and equipment; replace light bulbs, empty waste receptacles, and replenish supplies. Established priorities and assigned responsibility. Enforced safety and security standards and guidelines. Conducted inventories and accounted for supplies and equipment. Reviewed and updated operating policies and procedures.
05/2012 to 06/2014
Grill OperatorThe Cheesecake Factory – Beverly Hills, CA, Provides excellent customer service. Worked well as a team player to create a great work atmosphere. Calm under pressure.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity.
06/2011 to 02/2012
Customer Service RepresentativeCascade Energy – Park Ridge, IL, Excelled in exceeding daily credit card application goals. Maintaining a clean and Pleasant store environment. Handling all types of store transactions for products and services. Provided prompt and courteous Customer Service.Achieved high sales percentage with consultative, value-focused customer service approach.
05/2011 to 11/2011
ServerOlive Garden – City, STATE, Experience at Operating the POS System. Provided excellent customer service to customers. Dedicated to work for high sales and add-on averages, and meet any state, county or municipal regulation pertaining to health risk concerns about food handling.
07/2009 to 10/2011
Program DirectorBoys And Girls Club – City, STATE, Responsible for overseeing the delivery of all program areas within the club. Plans, develops, and manage program implementation. Serves as a liaison between parents, schools, community groups and club Members.
11/2006 to 02/2009
Maintenance/HousekeepingCS2 Outdoor Clean Systems – City, STATE, Provided general cleaning and maintenance in offices and restrooms. Able to lift up to 70 lbs. Ensuring proper sanitation procedures were executed daily. Performing moderate level maintenance and repairs to the building and equipment. Move furniture and equipment; replace light bulbs, empty waste receptacles, and replenish supplies. Entrusted with the key to the facility and responsible for securing the premises upon departure. Established priorities and assigned responsibility. Enforced safety and security standards and guidelines. Conducted inventories and accounted for supplies and equipment. Reviewed and updated operating policies and procedures.
Educational Background
Expected in
N/A: Midlands Technical College - Columbia, SC GPA:
Expected in May 2007
High School Diploma: Ridge View High School - Columbia, SC GPA:
Skills
Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Strong ability to effectively multi-task in a fast paced work environment. Ability to maintain a professional attitude and energetic work persona.
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