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Accomplished Grassroots Chair with 2 years of outstanding experience in management of fellow peer community. Caring professional with genuine concern for our Union populations. Knowledge of care requirements and background training, supervising, leading and motivating staff. Resourceful and adaptable chair member with years of experience in financial oversight, scheduling, protocol development and process improvements. Team-oriented leader with insight in employee engagement, customer relationship, time management, conflict resolution and cost reduction. Customer & peer-focused in maintaining strong business relationships. Driven individual with experience planning and coordinating all aspects of work productions. Proficient in selecting scripts, coordinating writing and supporting directing and editing. Multifaceted Chair with talent orchestrating coordination of all records, plans and personnel to accomplish fast-paced work.
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Pacific Gas & Electric Company – City, STATE,
- Trained and mentored 30 staff members to reduce safety incidents and maximize productivity safely.
- Exercised leadership of Safety Culture dedicated to building and supporting field employees.
- Promoted brand awareness by increasing market penetration across PG&E's communications.
- Eased internal restrictions on Gas operations, empowering employees to improve operations from inside out.
- Decreased company's Safety Driving rating by 30% and helped move the Injury's from 4th quartile to 2nd quartile within first year.
- Oversaw strategic business decision-making to develop, enhance and enforce safe business mission's.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging Utility trends.
- Built a non-existent department within PG&E's Damage Prevention operations through aggressive process overhaul and attention to peers & quality.
- Created business process flows to identify opportunities for improvement.
- Provided organizational leadership and collaborated with executive partners within PG&E to establish long-term goals, strategies and change company policies.
- Orchestrated public policy discussions to steer opinion and advocate for organizational objectives.
- Collaborated with company partners to develop and actualize strategic plans to advance company's safety mission and objectives and promote revenue, profitability and growth.
Pacific Gas & Electric Company – City, STATE,
- Used I.O.S system's to input documents, create forms and issue receipts.
- Kept customer and areas clean and well-organized for maximum efficiency.
- Maximized customer satisfaction by quickly addressing and resolving complaints with USA tickets or service.
- Complied with company utility standards, including procedures.
- Resolved customer concerns and relayed relevant information to supervisor.
- Assisted project planning by measuring distances and marking locations using company tools.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Carried out duties within fast-paced Customer environment, providing organized and safe methods of the job duties.
- Received tickets via phone, mail, fax and internet daily.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Demonstrated great teamwork skills with staff members involved in the department.
Pacific Gas & Electric Company – City, STATE,
- Improved operations by working with team members and customers to find workable solutions.
- Improved work by streamlining operations and workflow.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through in-person conversations.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided IT and software trouble-shooting support to rest of the peers.
Analy High School - Sebastopol, CA
Sonoma State University - Rohnert Park, CA
State Water Board - Sacramento, CA,
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School Attended
- Analy High School
- Sonoma State University
- State Water Board
Job Titles Held:
- Grassroots Chair Member
- Gas Compliance Repersenitive
- FIeldman (M&C)
Degrees
- High School Diploma
- Bachelor of Arts
- Certifications
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