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graduate assistant resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

MS Computer Science student from University of Central Missouri, working as Developer at Mixed Reality lab(UCM) and Graduate Assistant, having experience in Netenrich Technologies as Unified Communication Engineer for 2.7 years, seeking Internship for Summer 2022.

Education
University of Central Missouri Warrensburg, MO Expected in 12/2022 Master of Science : Computer Science - GPA :
  • Awarded Graduate Student Award
  • Graduate Assistantship Scholarship Recipient
  • Relevant Coursework: Database Design & Applications, Compiler Design & Construction, Advanced Algorithms, Object Oriented Programming & Data Structures, Advanced Operating Systems, Artificial Intelligence, Machine Learning, ST: Prog Founda Data Sci & AI, Advanced Database Systems, Big Data: Storage, Anlytc&Visl.
  • 4 GPA
Sir CRR College of Engineering Eluru, India, Expected in 05/XXX Bachelor of Science : Electronics And Communication Engineering - GPA :

Relevant Courses: C Programming, Digital Circuit Logic's & Design, Computer Architecture & Organisation, Computer Networks, Data Structures, Antennas & Wave Propagation, Analog Circuits, Internship at Bharath Sanchar Nigam Limited.

Skills
  • Programming Languages: Java, Python, C, DBMS, SQL, mongoDB, VHDL, Arduino, UCCX, AWS Contact Center Scripting.
  • Front-End: HTML, JavaScript, Node.js, CSS.
Work History
Rutgers University - Graduate Assistant
New Brunswick, NJ, 09/2021 - Current
  • For Fall Semester GA I worked on summarizing research paper and work done by professor in "Privacy Preserving Misbehavior Detection System in Vehicular Communication Networks".
  • For Spring Semester GA so far, I reviewed around 50 research papers, categorized those papers into Web, OS, Application, IoT Fingerprinting.
  • Second phase of work started summarizing each paper to write a Survey paper called Network Traffic Fingerprinting.
Bank Of America Corporation - VR/AR Developer
Oklahoma City, OK, 09/2021 - Current
  • Designing and developing student-faculty friendly application related to Nursing.
  • Organizing and leading call with Nursing departments and Industry experiments to gather requirements.
  • As I was good at Adobe Photo shop, so I took modelling part of project using Blender, Monster Mash tools.
  • Sometimes I modeled from scratch, re size, editing already available models and upload them into Unity using AR Foundation.
  • Gathering and step by step simplification of a particular nursing procedure.
Netenrich Technologies Pvt Ltd - Analyst
City, STATE, 07/XXX - 04/2021
  • Configuring and Maintaining CISCO IP Phones.(Hard Phone and Soft Phone)
  • Troubleshooting problems related to IP Phones. (79XX, 72XX, 88XX etc.)
  • Configuring agents Add/Delete in IPCC Environment - MACD
  • Managing Device Pool, Partitions & Calling Search Space.
  • Configuration and Maintenance of Cisco Voice Gateways H323, MGCP, SIP.
  • Experience on troubleshooting Cisco Call Manager to enable features and services to include, speed dials, Call Pickup, Call Forward.
  • Monitoring devices alerts and information & daily Health check up on RTMT tools.
  • Handling of escalation of Customers, co-ordination with different vendors (Cisco TAC, etc.), internal escalations.
  • Understanding new call flow requirement and creating scripts in UCCX.
  • Configuring Applications, Triggers, Workflows, Resources in UCCX.
  • Maintaining Prompts, Documents, Scripts in UCCX.
  • Configuring users for Voicemail, admin accounts in Unity connection.
Accomplishments
  • Topped across team in number of issues addressed and client calls with in SLA(Service Level Agreement) month wise.
  • Well appreciated by service delivery manager for extra time spent in addressing VOIP issues late nights during COVID-19 working from home.
  • Won 1st for power point presentation on “AMOLED” in SIR CRR college technical fest.

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Resume Overview

School Attended

  • University of Central Missouri
  • Sir CRR College of Engineering

Job Titles Held:

  • Graduate Assistant
  • VR/AR Developer
  • Analyst

Degrees

  • Master of Science
  • Bachelor of Science

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