Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated professional with [10] years' experience in training and managing retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring that performance complies with applicable standards, rules and regulations. Focused and enthusiastic with a strong background building strong and successful teams and creating positive working environments.

  • Verbal and written communication
  • Issue resolution
  • Customer rapport
  • Records management
  • Inventory control procedures
  • Organized
  • Team leadership
  • Excellent multi-tasker
  • Excellent time management
  • Decision Making
  • Performance Evaluation and Monitoring
  • Recruitment and Hiring
Work History
09/2021 to Current
Government Operations Consultant II State Of Florida Ocoee, FL,
  • Verify all information to ensure accuracy of invoices;
  • Verify supporting documentation meets program guidelines
  • Ensure charges on invoice are in compliance with the terms specified in the contract;
  • Review invoices to ensure that statutory requirements and Comptroller rules and regulations are adhered to;
  • Ensure accurate accounting information is used;
  • Contact hotels requesting invoices
  • Communicate effectively with team and leadership
10/2020 to 09/2021
Food & Consumables Coach Aids Healthcare Foundation Hollywood, CA,
  • Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,
  • merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
  • Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the Process Guides; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);
  • ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience
08/2016 to 10/2020
Assistant Store Manager The Mitre Corporation See Employee City, FL,
  • Coached and developed store associates through formal and informal interactions.
  • Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
  • Led teams in the planning, implementation and execution of merchandising and operating initiatives.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Handled scheduling for store shifts to ensure proper staffing at all times for area of responsibility.
  • Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
  • Interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
  • Efficiently addressed customer issues to ensure quick and successful resolution.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included preparing bank deposits.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Maintained friendly and professional customer interactions.
03/2015 to 08/2016
Department Manager Walmart Supercenter City, STATE,
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Cultivated a talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Ensured that all electronics  department employees presented a positive, exemplary image to customers.
  • Followed all safety protocols and company processes and procedures.
  • Shared product knowledge with customers while making personal recommendations.
  • Managed team of 10+ employees concentrated in electronics.
  • Offered direction and gave constructive feedback to motivate team members.
  • Maintained visually appealing and effective displays for the entire store.
  • Maintained friendly and professional customer interactions.
  • Performed assigned projects and completed checklists in an efficient and accurate manner.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
Expected in 2009
Associate of Arts: General Studies
Tallahassee Community College - Tallahassee, FL

2.29 GPA

Expected in 2005
High School Diploma:
Wakulla High School - Crawfordville, FL

3.60 GPA

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School Attended

  • Tallahassee Community College
  • Wakulla High School

Job Titles Held:

  • Government Operations Consultant II
  • Food & Consumables Coach
  • Assistant Store Manager
  • Department Manager


  • Associate of Arts
  • High School Diploma

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