Dedicated professional with [10] years' experience in training and managing retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring that performance complies with applicable standards, rules and regulations. Focused and enthusiastic with a strong background building strong and successful teams and creating positive working environments.
Skills
Verbal and written communication
Issue resolution
Customer rapport
Records management
Inventory control procedures
Organized
Team leadership
Excellent multi-tasker
Excellent time management
Decision Making
Performance Evaluation and Monitoring
Recruitment and Hiring
Work History
09/2021 to Current
Government Operations Consultant IIState Of Florida – Ocoee, FL,
Verify all information to ensure accuracy of invoices;
Verify supporting documentation meets program guidelines
Ensure charges on invoice are in compliance with the terms specified in the contract;
Review invoices to ensure that statutory requirements and Comptroller rules and regulations are adhered to;
Ensure accurate accounting information is used;
Contact hotels requesting invoices
Communicate effectively with team and leadership
10/2020 to 09/2021
Food & Consumables CoachAids Healthcare Foundation – Hollywood, CA,
Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,
merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the Process Guides; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);
ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience
08/2016 to 10/2020
Assistant Store ManagerThe Mitre Corporation – See Employee City, FL,
Coached and developed store associates through formal and informal interactions.
Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
Led teams in the planning, implementation and execution of merchandising and operating initiatives.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Handled scheduling for store shifts to ensure proper staffing at all times for area of responsibility.
Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
Interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
Efficiently addressed customer issues to ensure quick and successful resolution.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included preparing bank deposits.
Demonstrated that customers come first by serving them with a sense of urgency.
Maintained friendly and professional customer interactions.
03/2015 to 08/2016
Department ManagerWalmart Supercenter – City, STATE,
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Cultivated a talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Ensured that all electronics department employees presented a positive, exemplary image to customers.
Followed all safety protocols and company processes and procedures.
Shared product knowledge with customers while making personal recommendations.
Managed team of 10+ employees concentrated in electronics.
Offered direction and gave constructive feedback to motivate team members.
Maintained visually appealing and effective displays for the entire store.
Maintained friendly and professional customer interactions.
Performed assigned projects and completed checklists in an efficient and accurate manner.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Verified that all merchandising standards were maintained on a daily basis.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Education
Expected in 2009
Associate of Arts: General Studies Tallahassee Community College - Tallahassee, FL GPA:
2.29 GPA
Expected in 2005
High School Diploma: Wakulla High School - Crawfordville, FL GPA:
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