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government contract manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

ADMINISTRATION | OPERATIONS | VETERAN SERVICES

Veteran Advocate and VA Claims Expert with over 15 years of specialized experience strategizing and implementing planning for operations within Veteran Services and the United States Marine Corps training and administration chain of command.

  • Adept at translating strategic goals into achievable team tasks, conflict resolution, customer relationship management, organizational development and analyzing organizational needs.
  • Career supported and enhanced by ongoing training and education from within local, regional, and national networks; as well as within the scope of hearings during Bureau of Veterans Appeals' adjudication hearings. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
  • Microsoft Office Business Suite
  • Policy Management
  • Planning and Prioritization
  • Complaint Resolution
  • Records and Database Management
  • Relationship Building
  • Document Review
  • Critical Thinking
  • Company Representation
  • Electronic Filing Systems
  • Service Quality Standards
  • Operational Standards Developme
Experience
GOVERNMENT CONTRACT MANAGER, 05/2011 - 10/2012
Do It Best Corp Fort Wayne, IN,
  • Worked within a VA-approved "Service-Disabled Veteran Owned Small Business" providing equipment [wheelchair-accessible ramps] to disabled veterans [free of charge to the veteran] through the VA's HISA Grant program.
  • Liaised daily with multiple Veteran Service Organizations, as well as the Veteran's Administration, to assess veterans' needs, and then to strategize the most efficient acquisition of HISA Grant funds - and in turn, meet accessibility needs of disabled veterans in quickest manner possible.
CLAIMS REPRESENTATIVE, 02/2008 - 04/2011
MN DEPARTMENT OF VETERAN AFFAIRS City, STATE,
  • Planned, organized, and facilitated supporting administrative actions and functions working within a team of professionals supporting thousands of area veterans.
  • Implemented evolving training methodologies, laws, and regulations governing processes to oversee improved operations, standards, and procedures.
  • Liaised daily with executive leadership to establish training, operational performance goals, and areas of potential improvement – facilitated quarterly, semi-annual, and annual audits to review data accuracy.
  • Coordinated with management and a specialized team focused on developing and implementing improved implementation processes and strategies over a 24-month period.
  • Provided high-quality customer service to assigned veterans throughout the entire claims process to ensure efficient delivery of service(s) and/or entitled benefits to said veterans.
  • Collaborated with staff members to manage workflow, ensuring logistics functions were processed into the correct support systems and software programs aimed at capturing, detailing, and compiling information supporting veterans and their caretakers.
INFANTRY / 0311 RIFLEMAN, 01/2002 - 10/2006
United States Marine Corps City, STATE,
  • Ensured all regulations were respected, safety standards were adhered to, and workflow advanced efficiently - always according to Standard Operating Procedures from upper command.
  • Responded to emergency situations quickly, delivered effective remediation and worked efficiently with team members in fast-paced, dangerous and intense environments.
  • Acted as a liaison to leadership regarding efficient and compliant operations.
  • Coordinated logistical requirements with external agencies including federal, state, local, military, and Department of Defense entities – maintaining a streamlined, safe, and production-focused environment at all times.
  • Mastered every weapon type, exhibiting complete expertise on weapon components and how to maintain the safety of each, while ensuring they were all cleaned and maintained, in proper working order. We always worked in small squads and in various fighting formations, keeping ongoing training and physical fitness requirements at near-perfect range scores.
  • Served as fire team leader, as well as a rifle squad leader while being deployed into heavy combat, having been prepared to do so while being deployed previously into mild to medium to highly-stress training missions, as well as daily functions, and humanitarian missions.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
  • Patrolled restricted areas and authorized access for permitted personnel.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
Education and Training
Associate of Science: Automotive, Expected in
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Minnesota State Community and Technical College - ,
GPA:
Status -
Certified VA Claims Representative | United States Veteran Affairs Advanced Leadership and Professional Development Course | United States Marine Corps Composite Risk Management and Mitigation Certificate | United States Marine Corps: , Expected in
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- ,
GPA:
Status -

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Resume Overview

School Attended

  • Minnesota State Community and Technical College

Job Titles Held:

  • GOVERNMENT CONTRACT MANAGER
  • CLAIMS REPRESENTATIVE
  • INFANTRY / 0311 RIFLEMAN

Degrees

  • Associate of Science
  • Certified VA Claims Representative | United States Veteran Affairs Advanced Leadership and Professional Development Course | United States Marine Corps Composite Risk Management and Mitigation Certificate | United States Marine Corps

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