Golf Operations Assistant Resume Example
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GOLF OPERATIONS ASSISTANT
Professional Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Skills
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Work History
Golf Operations Assistant04/2019 to Current
Country Meadows Retirement Communities – Frederick , MD
Country Meadows Retirement Communities – Frederick , MD
- Greeted customers in a timely fashion and quickly determined their needs upon arrival
- Engaged with customers in a sincere and friendly manner
- Assisted guests with questions, concerns, and complaints in person and telephone
- Developed positive customer relationships through friendly greetings and excellent service
- Assisted in running several high profile golf tournaments and leagues
- Ran golf camps for children
- Gave group lessons for adult women
Golf Operations Assistant05/2018 to 08/2018
Linville Ridge Country Club – City , STATE
Linville Ridge Country Club – City , STATE
- Greeted customers in a timely fashion while quickly determining their needs upon arrival to the golf course
- Recommended merchandise to customers based on their needs and preferences
- Made special orders to companies for the customer
- Prioritized helping customers over completing other routine tasks in the store
- Maintained a strong knowledge of products to effectively sell apparel to customers based on their preference of fit and feel
- Engaged with customers in a sincere and friendly manner
- Memorized names and faces of over 70 frequent golf members
- Helped customers with questions, concerns, and complaints via in person and telephone in a positive manner
- Developed positive customer relationships through friendly greetings and excellent service
- Assisted in running several tournaments and leagues with high profile members
- Ran golf camps for kids along with giving lessons to children and women
Golf Operations Assistant04/2017 to 08/2017
Sand Valley Golf Resort – City , STATE
Sand Valley Golf Resort – City , STATE
- Assisted in the start up of Mammoth Dunes at Sand Valley Golf Resort
- Greeted customers in a timely fashion while quickly determining their needs upon arrival to the golf course
- Recommended merchandise to customers based on their needs and preferences
- Responded to customer questions and requests in a prompt and efficient manner
- Prioritized helping customers over completing other routine tasks in the store
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Built relationships with customers to increase likelihood of repeat business
- Helped customers with questions, problems and complaints in person and via telephone
- Answered questions regarding the store and its merchandise
- Developed positive customer relationships through friendly greetings and excellent service
- Performed as a caddy to assist players around the course
Receptionist03/2015 to 09/2015
Northern Exposure Salon & Spa – City , STATE
Northern Exposure Salon & Spa – City , STATE
- Anticipated spa and salon guest concerns and addressed them immediately
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa
- Communicated all client reservations to appropriate staff
- Led comprehensive spa tours for new members
- Called clients to confirm upcoming appointments
- Followed the pre-assigned opening and closing procedures for each spa station
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance
- Restocked linen and laundry in all areas of the spa
- Transported soiled linens to the laundry facilities
- Consistently followed all required protocols for scheduling spa appointments
- Oversaw the upkeep of the entire facility and notified maintenance for service repairs
- Processed guest credit card information for salon services
- Followed through with client requests in a timely manner
- Opened and properly distributed incoming mail
Affiliations
- Past member of the UW-Stout Women's Golf Team
- Member of Club Managers Association of America
- Member of Academic Honor Society Program
- Past member of the WPGA Tour Juniors Tour- College Division
- Curling instructor certified through the United States Curling Association
- Past assistant coach for Kearney High Girls Golf Team
- Past member of Midland University Women's Golf Team
Education
BBA: Management11/2019Midland University-
City,
State
- Course work in Accounting, Management, and Communication
BBA: Management EmphasisUniversity Of Nebraska Kearney-
City,
State
- Coursework in Accounting, Finance and Statistics
- Coursework in Business, Management and Communications
Bachelor of Science: Golf Enterprise ManagementUniversity of Wisconsin-
City
- Coursework in GEM Major including club fitting and repair, swing analysis, intro to GEM, principles of GEM and software and technology
- Coursework in business, management, and communications
Professional References
Kris Grotzke
Northern Exposure Salon and Spa
2190 New Pinery Rd. #C
Portage, WI 53901
(608) 742-5400
Vietta Kampen
Curling Instructor
N129 8th Road
Portage, WI 53901
(608) 697-6510
Steve Kurtz
Director of Golf
Sand Valley Golf Resort
1697 Leopold Way
Nekoosa, WI 54457
(941) 661-9619
Glen Murray
General Manager
Sand Valley Golf Resort
1697 Leopold Way
Nekoosa, WI 54457
(262) 501-1848
JD Carson
Head Golf Coach
Kearney High School
(308) 293-2592
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Resume Overview
School Attended
- Midland University
- University Of Nebraska Kearney
- University of Wisconsin
Job Titles Held:
- Golf Operations Assistant
- Receptionist
Degrees
- BBA : Management 11/2019
BBA : Management Emphasis
Bachelor of Science : Golf Enterprise Management
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