Golf Operations Assistant Resume Example Player's Club At Deer Creek

GOLF OPERATIONS ASSISTANT

Professional Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills

Exceptional customer service
Cash register operations
Able to persuade others effectively
Excellent people skills
Problem-solving skills
Social perceptiveness
Sales training
Adapt to diverse groups
Fashion knowledge
Inventory management

MS Windows proficient
Strategic sales knowledge
Creative problem solver
Strong client relations
Proficient in cash management
Quick learner

Knowledge in club fitting and repair
Knowledge in re-gripping golf clubs
Certified in Viper Pro Systems

Work History

Golf Operations Assistant04/2019 to Current
Player's Club At Deer Creek – Omaha, Nebraska

Greeted customers in a timely fashion and quickly determined their needs upon arrival
Engaged with customers in a sincere and friendly manner
Assisted guests with questions, concerns, and complaints in person and telephone
Developed positive customer relationships through friendly greetings and excellent service
Assisted in running several high profile golf tournaments and leagues
Ran golf camps for children
Gave group lessons for adult women

Golf Operations Assistant05/2018 to 08/2018
Linville Ridge Country Club – Linville , NC

Greeted customers in a timely fashion while quickly determining their needs upon arrival to the golf course
Recommended merchandise to customers based on their needs and preferences
Made special orders to companies for the customer
Prioritized helping customers over completing other routine tasks in the store
Maintained a strong knowledge of products to effectively sell apparel to customers based on their preference of fit and feel
Engaged with customers in a sincere and friendly manner
Memorized names and faces of over 70 frequent golf members
Helped customers with questions, concerns, and complaints via in person and telephone in a positive manner
Developed positive customer relationships through friendly greetings and excellent service
Assisted in running several tournaments and leagues with high profile members
Ran golf camps for kids along with giving lessons to children and women

Golf Operations Assistant04/2017 to 08/2017
Sand Valley Golf Resort – Nekoosa, WI

Assisted in the start up of Mammoth Dunes at Sand Valley Golf Resort
Greeted customers in a timely fashion while quickly determining their needs upon arrival to the golf course
Recommended merchandise to customers based on their needs and preferences
Responded to customer questions and requests in a prompt and efficient manner
Prioritized helping customers over completing other routine tasks in the store
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Engaged with customers in a sincere and friendly manner
Completed all cleaning, stocking and organizing tasks in assigned sales area
Built relationships with customers to increase likelihood of repeat business
Helped customers with questions, problems and complaints in person and via telephone
Answered questions regarding the store and its merchandise
Developed positive customer relationships through friendly greetings and excellent service
Performed as a caddy to assist players around the course

Receptionist03/2015 to 09/2015
Northern Exposure Salon & Spa – Portage, WI

Anticipated spa and salonguest concerns and addressed them immediately
Greeted all guests in a warm and friendly manner to create a positive first impression of the spa
Communicated all client reservations to appropriate staff
Led comprehensive spa tours for new members
Called clients to confirm upcoming appointments
Followed the pre-assigned opening and closing procedures for each spa station
Coordinated all aspects of guest services, including supply monitoring and facility maintenance
Restocked linen and laundry in all areas of the spa
Transported soiled linens to the laundry facilities
Consistently followed all required protocols for scheduling spa appointments
Oversaw the upkeep of the entire facility and notified maintenance for service repairs
Processed guest credit card information for salon services
Followed through with client requests in a timely manner
Opened and properly distributed incoming mail

Affiliations

Past member of the UW-Stout Women's Golf Team
Member of Club Managers Association of America
Member of Academic Honor Society Program
Past member of the WPGA Tour Juniors Tour- College Division
Curling instructor certified through the United States Curling Association
Past assistant coach for Kearney High Girls Golf Team
Past member of Midland University Women's Golf Team

Education

BBA: Management11/2019Midland University- Fremont, NE

Course work in Accounting, Management, and Communication

BBA: Management EmphasisUniversity Of Nebraska Kearney- Kearney, NE

Coursework in Accounting, Finance and Statistics
Coursework in Business, Management and Communications

Bachelor of Science: Golf Enterprise ManagementUniversity of Wisconsin- Menomonie

Coursework in GEM Major including club fitting and repair, swing analysis, intro to GEM, principles of GEM and software and technology
Coursework in business, management, and communications

Professional References

Kris Grotzke

Northern Exposure Salon and Spa

2190 New Pinery Rd. #C

Portage, WI 53901

(608) 742-5400

Vietta Kampen

Curling Instructor

N129 8th Road

Portage, WI 53901

(608) 697-6510

Steve Kurtz

Director of Golf

Sand Valley Golf Resort

1697 Leopold Way

Nekoosa, WI 54457

(941) 661-9619

Glen Murray

General Manager

Sand Valley Golf Resort

1697 Leopold Way

Nekoosa, WI 54457

(262) 501-1848

JD Carson

Head Golf Coach

Kearney High School

(308) 293-2592

Resume Overview

Companies Worked For:

Player's Club At Deer Creek
Linville Ridge Country Club
Sand Valley Golf Resort
Northern Exposure Salon & Spa

School Attended

Midland University
University Of Nebraska Kearney
University of Wisconsin

Job Titles Held:

Golf Operations Assistant
Receptionist

Degrees

BBA : Management 11/2019
BBA : Management Emphasis
Bachelor of Science : Golf Enterprise Management

Golf Operations Assistant Resume Example

Resume Score: 80%

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