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gm director of operations telamon corporation resume example with 11 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Summary

Experienced General Manager/Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. A results-driven and systematic professional with a big-picture mentality. Problem solver who performs well under pressure and will support the company’s goals and missions. Prepared to offer 15 years of Management experience.

Skills

· Strategic planning

· Project development and life cycle

· Budgeting and forecasting

· Financial management

· Project management

· Allocating resources

· Facilities management

· Operations management

· Data analysis

· Project planning and development

· Risk management

· Process improvement

· Contract negotiation

· Conflict resolution

Experience
GM/Director of Operations/ Telamon Corporation, 06/2016 to Current
Telamon CorporationCity, STATE,
  • Managing over 15 million dollars in annual revenue while maintaining high gross margins and profitability
  • Oversee and direct the Installation and Project Management assignments within defined geographic area to meet customer requirements, installation/network standards and profitability targets
  • Established and Managed new five state, market providing Installation and furnish services including Inside Plant and Outside Plant activities for major Telecom companies and OEM's.
  • Prepared and maintain personnel capacity plans; ensure appropriate staffing levels to meet the area’s installation needs; partner with peer managers to level utilization across installation organization
  • Managed multiple customer accounts and OEMs; Ciena, Cisco, AT&T, Verizon, Level 3, Charter, Juniper, Nokia, Google, Spectrum, Calix and Crown Castle
  • Prepare and maintain annual budgets and regular financial planning reports, including monthly profit and loss forecast by area
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Managed subcontract companies and vendors for strategic scalability
  • Responsible for Facilities, purchasing, transportation vehicles, tools and equipment, human resource support, HR and regulatory compliance
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Mentored and develop direct reports and identify high potential employees, managing training, performance evaluation, problem resolution and the building of an effective team dynamic
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Worked closely with the sales team to bring in new business
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Accounts Manager/PMO Leader, 02/2014 to 06/2016
Telamon CorporationCity, STATE,
  • Managed and directed the activities of project managers and program managers to ensure the delivery of products and/or services is achieved to the satisfaction of the customer
  • Serves as the customer’s primary point of contact and escalation
  • Partners with the Sales team to grow market share by identifying opportunities to expand or add services with assigned customers
  • Prepare and maintain annual budgets and regular financial planning reports, including monthly profit and loss forecast
  • Mitigated project risks through the identification and improvement of process inefficiencies
  • Provided timely actual, forecast and budget data for Operations and corporate management
  • Proposed and published metrics and KPIs to be incorporated into the monthly financials.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Program Manager/ SR Project Manager, 12/2010 to 02/2014
Telamon CorporationCity, STATE,
  • Directed as many as 120 simultaneous projects covering the entire United States
  • Devised tools and benchmarks to improve performance and keep teams on task
  • Maintained project schedules by managing timelines and making proactive adjustments
  • Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures
  • Encouraged creative thinking, problem solving, and empowerment as part of the PMO management group to improve morale and teamwork
  • Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities
  • Conducted meetings with clients to determine project intent, requirements and budgets.
  • Developed programs and initiatives to support organization's long-term goals.
Education and Training
Bachelor of Business Administration, BBA: Project Management, Expected in 09/2016 to Strayer University - Atlanta,
GPA:
Associate of Science: Business Administration, Expected in 03/2014 to ASBA Westwood College - Atlanta,
GPA:

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Resume Overview

School Attended

  • Strayer University
  • ASBA Westwood College

Job Titles Held:

  • GM/Director of Operations/ Telamon Corporation
  • Accounts Manager/PMO Leader
  • Program Manager/ SR Project Manager

Degrees

  • Bachelor of Business Administration, BBA
  • Associate of Science

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