Over 20 years' utilizing analytical and creative solutions in customer service industry to solve client issues and maintain/build solid business relationships. Team lead/supervisor at CenturyLink, a Fortune 500 company, for 12 years with increasing level of responsibility to include; talent management, scheduling, conducting internal and external training, document production, content writing, data entry and maintenance, help desk new account set up - troubleshooting - ticket escalations and dispatching. Freelance published writer for six years with local newspaper skilled in asking probing questions in a comfortable manner, compiling and organizing data into written content, and using photography to tell a visual story.
Risk Management & Assessment
Communicated with local businesses, schools, civic groups and organizations to report on community happenings (E.g. upcoming events, prominent individuals, new business or closings, etc...)
Attended and provided written news coverage and photographs of local community events (E.g. parades, school events, charity or civic events, etc...)
Interviewed people of interest for special feature covering entire back page (E.g. Town Mayor, WWII soldier, College Football Enthusiast).
Completed 126 Degree Hours/21 Degree Hours (7 courses remain)
Coursework in Communications taken at Columbia College, Columbia, SC account for 60 degree hours.
Coursework in Management and Marketing taken at Limestone College, (Online with proctored exams) accounts for 66 degree hours.
Computer Proficient, Client Relations, Business Development, Creative Problem Solving, Excellent Communicator
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