global training program manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Global Training Program Manager, 03/2012 to 09/2019
AppleCity, STATE,
  • Built lasting and lucrative partnerships with new and existing customers through continuous engagement and monitoring service quality.
  • Reported project statuses to facilitate delivery schedules and manage bottlenecks.
  • Interfaced with [Job title] to coordinate [Type] activities to support program needs.
  • Played key role in developing and implementing [Product or Service] for new office build-outs.
  • Supervised and directed team of [Number] program managers in [Action] to achieve [Result].
  • Spearheaded [Type] programs while serving as primary contact for client.
  • Stayed abreast of local, state and federal regulations to bolster compliance of corporate procedures.
  • Coached, mentored and trained personnel to create positive working environment.
  • Coached team of [Number] staff members in [Area of expertise] to boost department efficiency.
  • Leveraged [Area of expertise] to resolve regional [Type] issues .
  • Traveled to sites to perform network upgrades, troubleshooting and system modifications.
  • Coordinated operations and communications between cross-functional areas resulting in enhanced [Result].
  • Established operational priorities to meet contractual requirements on time and within budget.
  • Prepared deliverables to drive continuous improvement resulting in [Result].
Sr. Instructional Designer & E-Learning Specialist, 10/2009 to 03/2012
MicroAssistCity, STATE,

Carry eLearning projects through from conception to delivery and implementation for a local, custom eLearning design and build house. Utilize the ADDIE model for task analysis; design, including the design plan, storyboarding, and script writing; and development in rapid eLearning tools while complying with 508 compliance regulations. Clients include: Texas Department of Public Safety, Texas State Library and Archives Commission, Texas Department of Agriculture, Texas DSHS Birth Defects and Epidemiology, Texas DSHS Vaccine Education. Accomplishments include:

  • Created an engaging and simplified training curriculum for the national E-Rate program for schools and libraries, which reimburses these entities for their technical services and products, to walk the basic computer users through a complex government process. ROI goal for the coming funding year is an increase in applicants as well as national use of this training.
  • Created a user friendly and efficient image bank on the company shared drive to consolidate and repurpose the stock images purchased by the company for additional eLearning projects and marketing and sales efforts, thereby conserving the company media budget.
Sr. Instructional Designer & Training Analyst, 05/2004 to 09/2009
DellCity, STATE,

Performed needs assessment, job and task analysis, curriculum design, and performance consulting for the Consumer line of business at a Fortune 50 global computer hardware company. Utilized standard adult learning theories and methodologies such as: ADDIE model, Bloom’s Taxonomy, VAK learning styles, and Mager’s objectives. Training subjects included: selling skills; internal and external products; software and tools; and policy and procedure. Accomplishments included:

  • Partnered with retail training team in designing and developing our first accelerated learning module for onboarding and training of Dell’s US retail partners. Module was currently adopted for training of retail partners in Dell Latin America, Europe and Asia.
  • Managed team of writers and trainers and assisted in the design, development, and launching of a new interactive, kinesthetic, theme-based product training series for the release of a variety of new products as well as a re-branding of Dell Consumer computer systems.
  • Created, developed, and produced concept of a Career Development training series for Consumer sales agents. This series included classes on job skills as well as career skills to assist and empower agents in their career pathing efforts. Expected ROI for this program was a decrease in agent attrition rates and improved ratings for the Dell customer service experience.
  • Managed group of contractors and assisted with the research, design and development of onboarding curriculum for the first premium tech support solutions group at Dell. Assisted in on-location implementation of a 2-week training program for the flagship services queue in Ottawa, Canada.
Technical Writer & Training Content Manager, 12/2001 to 04/2004
Instinet Brokerage Solutions/Reuters, Inc.City, STATE,

Supported a global, direct access trading platform in the design, development and management of training curriculum on day trading methodologies as well as the proprietary trading interface. Accomplishments included:

  • Revamped look-and-feel of and created a new product user guide to ensure ease of use and quick reference for day traders.
  • Created and implemented company editorial review process for training materials which included a board of software developers, trainers, and day traders. This allowed for immediate customer buy-in, which resulted in better time management efforts for the company staff and less downtime for rebuilds of the interface.
  • Learned and applied SEC, NASDAQ, and NYSE rules and terminology to ensure our material was in compliance with these authorities.
Education and Training
Bachelor of Arts: English And Linguistics, Expected in
University of North Texas - Denton, TX,
: Advanced Coaching Program, Expected in
CoachU, Inc. - ,

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Resume Overview

School Attended

  • University of North Texas
  • CoachU, Inc.

Job Titles Held:

  • Global Training Program Manager
  • Sr. Instructional Designer & E-Learning Specialist
  • Sr. Instructional Designer & Training Analyst
  • Technical Writer & Training Content Manager


  • Bachelor of Arts
  • Some College (No Degree)

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