global program manager resume example with 19 years of experience
Inclusive, strategic and creative problem solver with extensive virtual and video production skills. Proven leader, who remains flexible, provides white-glove customer service and drives compelling storytelling. Adept at engaging people and teams, building bridges and delivering results. Committed to continuous innovation, building an open, transparent employee community and nurturing cultural intelligence and competence. Nurtures a culture of trust and belonging with global stakeholders at all levels to increase audience engagement and understanding to align to key business priorities and initiatives. Talented [Job Title] brings proven abilities in end-to-end project management. Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organized leader with great attention to detail. Articulate individual boasting a background in troubleshooting issues and remaining calm under pressure. Bilingual Global Program Manager willing to lead project implementations and determine the resources required to promote customer satisfaction. Responsible Senior Program Manager with over [Number] years of developing top-notch skills in [Area of expertise]. Experienced leading and motivating [Number] [Job title]s while holding staff accountable for performance. Manages program portfolio of $[Amount] and executes contracts for compliance and client satisfaction. Priority-driven Global Program Manager with more than [Number] years of expertise successfully delivering dynamic solutions to solve business issues. Dedicated leader known for presenting information in clear, concise ways. Ready for a new position where attention to detail and dynamic communication skills can be utilized.
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- Collaborate effectively with internal teams and cross-functional leaders, to ensure alignment on key projects and initiatives
- Engaging with technical employees, program managers, marketing, human resources, legal, and subject matter experts across all verticals to design, develop, and deliver value-add programming
- Develop, execute, and package global employee retention programming
- Inclusion and diversity SME, developing and delivery compelling uncomfortable content in safe settings
- Overall management of global team budget, metrics, vendors, and SME program management
- Co-president of two IAD Affinity Groups; Amazon Women in Engineering (AWE) and glamazon
- Onboarding and Creative Services PM, Public Sector Sales 2018, Collaborate effectively with internal teams and cross-functional leaders, to ensure alignment on key projects and initiatives
- Engaging with business development teams, solutions architects, program managers, marketing, human resources, and subject matter experts across all verticals to design, develop, and deliver sales enablement programming and learning for our Public Sector team globally
- Develop, execute, document, and package global seller solutions in real time
- Develop and deliver content to educate the sales team in various products, tools, professional development, and organizational culture
- Deliver in-person and virtual training sessions to sales teams
- Create and refine content based on audience feedback and metrics and ensure that our Amazonians onboarding experience is continuously improving
- Overall management of global team budget, metrics, vendors, and SME program management
- Co-president of two IAD Affinity Groups; Amazon Women in Engineering (AWE) and glamazon.
- Prepared deliverables to drive continuous improvement resulting in employee satisfaction and retention.
- Identified and assessed risks and deployed proactive mitigation plans that met budgetary parameters and resolved customer issues.
- Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
- Conceived, built, and deployed global internal communications program in support of AWS’s Infrastructure Operations Organization
- Led the development of a culture of inclusion within a diverse and dispersed workforce
- Responsible for mission, vision, operational tenets, channel identification, information sharing and alignment
- During time in role, audience grew in size from 1,400 to 4,700
- Served as key influencer over significant business initiatives that required transparent, inclusive and strategic communications while maintaining operational effectiveness to drive business priorities
- Developed and managed multiple special events globally
- From venue selection to logistics, budgeting, vendor management, event communications, agenda development, audio/visual coordination, speaker presentations, speaker training / coaching, and video production
- Maximized financial and talent resources for the long-term success of Infrastructure Operations
- Oversight of global team budget, metrics, vendors, and program management
- Identified and utilized technical and creative resources wisely.
- Developed and deployed school’s public relations strategy and implementation, including but not limited to fundraising, special event management, external and internal communications, media training, and external marketing campaigns
- Responsible for community engagement and program development, execution, and management
- Established and managed school’s Board of Directors leadership development content/initiatives utilizing performance mapping
- Implemented inaugural Leadership Journey Project.
- Designed and implemented strategic communications plans for a variety of clientele
- Wrote and produced promotional videos
- Designed and implemented media relations campaigns
- Managed all business and financial aspects of small business
- Managed all budgets and project timelines
- Created and managed print and video production projects corporate wide
- Directed media and crisis relations activities for international clients in Latin America and the Middle East
- Produced award-winning videos
- Responsible for all facets of projects; script writing, directing, vendor relations, supervision/coordination of camera crews and editing
- Special event management and logistical coordination of international traveling exhibits
- Developed and implemented communications seminars and media training programs for global clientele.
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Resume Overview
School Attended
- George Washington University
Job Titles Held:
- Global Program Manager
- Communications & Employee Experience Specialist
- Head of Engagement
- Creative Director / Chief Operating Officer
Degrees
- B.A.
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