Hardworking and reliable technician with strong ability in technical support and service. Offering adaptability, multitasking and strong work ethic. Highly organized, proactive and punctual with team-oriented mentality.
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Resolving technical questions and inquiries, increasing customer satisfaction and service effectiveness, acting as the voice of the customer on products. Development projects and support internal and external customers. I do technical assessments, in field installations, troubleshooting, repair and maintenance. I respond to customer and field and internal technical inquiries accurately and efficiently, by phone and email, during standard business hours and outside business hours. Maintain and submit technical records and documentation as per regulatory requirements. I provide process, documentation, tools, equipment, and materials to the global field service organization. Update and create procedures, quality documents, service manuals for field and technical service teams. Provide input to the organization on key projects focused on quality improvements, system updates and next generation equipment. Provide training to international field service, technical service, sales personnel. Work with the global field organization to support service activities in existing markets and expansion into new markets.
I traveled the United States to central locations to help train Biomedical Engineers in testing, troubleshooting, calibrating and maintaining Valleylab,Covidien electrical surgical generators. Upon completion of the 5 day course, BMET's were certified to repair our company's generators.
I was part of a call center that created return authorization numbers for ESU's to be repaired. created and maintained a loaner program for generators that were sent in for service. I cataloged the consignment portion of the ablation business and managed 40 sales reps and their demo capitol equipment. billed customers for repairs and placed spare part orders. I maintained a catalog database in S2000 and SAP.
I was employed to help with the multiple reworks for the ForceTriad energy platform. This included board replacement, screen replacement, multiple ECO and testing and repair.
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