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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Adept individual with more than 20 years working as Manager for revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Forward-thinking Manager with project management experience in manufacturing environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills
  • Black Belt Certified
  • Certified Mentor
  • MS Excel
  • Facilitation
  • Project Manpower Management
  • Data Capture
  • Project Status Reports
  • Key performance indicators
  • Staff Management
  • Financial Management
  • Strategic Planning
  • Business Development
  • Business administration
  • Budgeting
Work History
Global PMO & Business Office Manager , 01/2019 to Current
Dell TechnologiesCity, STATE,

Primary responsiblities for all Capacity Management, Asset Management, Reporting, & Projects as well as Global Billing. In addition, Manages the delivery of ''billable'' consulting services for company engagements. Responsible for the delivery of a project/program implementation plan that articulates the role of EMC in the delivery of the designed solution. Ensures implementation of project/program activities is coordinated with partner resources, if necessary. Manages the staff that is the primary interface to the customer, vendor and all personnel associated with the engagement.

  • Managed quality programs to reduce overdue compliance activities.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Global Delivery Manager Citibank, 01/2017 to 01/2019
Dell TechnologiesCity, STATE,

Directly accountable for the client relationship management for a large, complex managed service that traverses multiple sites domestically and internationally and be responsible for managing large and highly matrixed cross functional groups of Account Delivery personnel. • Provide monthly and quarterly reports to proactively inform customer of overall service status and health, including ongoing service activities, service improvements, recommendations for change, KPI adherence, and recommendations for service and relationship changes that create efficiency gains or mitigate risk • Lead meetings with an executive level audience and articulate a forward-thinking service plan • Understand customer needs across all service dimensions through regular touchpoints and governance cadence • Monitor P&L and ensure financial health and collaborate with delivery teams on core processes and improvement opportunities and engage with corporate level executives as needed

  • Supervised delivery staff and general productivity.
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
  • Managed resources effectively to avoid unnecessary delivery delays.
Global Delivery Manager - Deutsche Bank, 01/2015 to 01/2017
Dell TechnologiesCity, STATE,

Customer Deutsche Bank

  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
  • Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
  • Supervised delivery staff and general productivity.
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Engaged customers to discuss business needs and explore opportunities to increase sales.
  • Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
  • Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
  • Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
Education
Bachelor of Science: Business Administration, Expected in
Becker College - Worcester, MA,
GPA:
Associate of Arts: Marketing, Expected in
Dean College - Franklin MA,
GPA:
Certifications

Certified Black Belt

Certified Mentor

Scrum Master Certified

Agile Certified

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Resume Overview

School Attended

  • Becker College
  • Dean College

Job Titles Held:

  • Global PMO & Business Office Manager
  • Global Delivery Manager Citibank
  • Global Delivery Manager - Deutsche Bank

Degrees

  • Bachelor of Science
  • Associate of Arts

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