Adept individual with more than 20 years working as Manager for revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Forward-thinking Manager with project management experience in manufacturing environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Primary responsiblities for all Capacity Management, Asset Management, Reporting, & Projects as well as Global Billing. In addition, Manages the delivery of ''billable'' consulting services for company engagements. Responsible for the delivery of a project/program implementation plan that articulates the role of EMC in the delivery of the designed solution. Ensures implementation of project/program activities is coordinated with partner resources, if necessary. Manages the staff that is the primary interface to the customer, vendor and all personnel associated with the engagement.
Directly accountable for the client relationship management for a large, complex managed service that traverses multiple sites domestically and internationally and be responsible for managing large and highly matrixed cross functional groups of Account Delivery personnel. • Provide monthly and quarterly reports to proactively inform customer of overall service status and health, including ongoing service activities, service improvements, recommendations for change, KPI adherence, and recommendations for service and relationship changes that create efficiency gains or mitigate risk • Lead meetings with an executive level audience and articulate a forward-thinking service plan • Understand customer needs across all service dimensions through regular touchpoints and governance cadence • Monitor P&L and ensure financial health and collaborate with delivery teams on core processes and improvement opportunities and engage with corporate level executives as needed
Customer Deutsche Bank
Certified Black Belt
Scrum Master Certified
Sucessfully identified and solutioned through analysis, IPO Diagrams, Measurement Plan Cycle times, baseline tracking,
PROBLEM Managed Services accounts receive Orders (Requests) for capacity through various methods. Specifically, there is no standard ordering system between how the Order is collected and the manual process involved in the delivery of the Order.
IMPACT Managed Services manual efforts to collect Requests due to the lack of a Standard ordering system, and the level of manual effort is excessive and all human data collection. Creation of the Automated Online Tool will both enhance Client Satisfaction as well as reducing cycle times involved both internally & externally.
SOLUTION Build a solution where ongoing and future Orders are populated and delivered to Allocations within a minimum amount of time, and through automation to ensure EMC obtains the collection of Request Orders in a timely manner.
BENEFITS Automation of the Order requests has decreased the Request to Ship date 10 days or by 72%. In addition, the level of manual effort by 101 hours per month 25.8k per quarter.
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