Global Operations Program Manager resume example

· Engage stakeholders across multiple Microsoft vendors to drive system investigations, configurations, & new work items for several campaign marketing servers and data warehouses.

· Organize team efforts utilizing Azure Dev Ops as a triage system for daily stand up.

· Partner with Subject Matter Experts to update documentation representing business value streams through creative visuals for a wide audience, while ensuring technical voracity.

· Coordinate & broadcast cyclical data warehouse maintenance & operations in a timely manner.

· Voluntarily drive weekly meetings & employee engagement through our Culture Committee and winner of annual company recognition for most ‘impressions’ awarded to coworkers.

Video game graphic art development and outsourcing studio

· Support communications and general project needs of 3 Final Reviewer teams consisting of 3D artists developing highly individualized graphic assets in a fast-paced adaptive environment.

· Compile and submit to client delivery packages consisting of assets in variable development phases for feedback and approval, then additionally alert stakeholders of the update.

· Enter phase development feedback from client to artist across multiple lines of electronic communications and project management softwares including Skype, Slack, Trello, and Jira.

· Plan and execute setup and daily updates of Kanban Boards to track multiple status levels of asset development, further tailoring to display varying project specifics as necessary.

· Manage regular updates of ‘Resource Allocation Spreadsheet’ designed to forecast man-days required bi-monthly, per project, using preliminary data estimates from the initiation team.

· Execute creation of new projects and corresponding resource budgets in billing system ‘CoreTime,’ and distribute billing codes to local teams in tandem with Indian team counterparts.

· Administration of Jira software including user, task, and project creation, upkeep, and archival.

· Setup, monitor, and control MS Teams channels and their corresponding documentation needs.

· Oversee accuracy of hours billed through weekly configuration and submission of billing report.

Pain Clinic specializing in non-opioidal peri-operative care

• General Management: Oversaw staff hiring, training, troubleshooting, scheduling, day-to-day functions, well-being, and conflict resolution.
• Front Office Management: Configured all front office processes, served as main point of clinic contact, operated as liaison to all business associates, and handled all escalations.
• Vendor Management: Directed ever expanding list of business associates as practice grew (billing, credentialing, marketing, IT, HR, legal, accreditation, architecture, authorization, and all vendors for: VoIP phone, internet, specialty gas, shred, medical devices/supply/waste).
• Business Development Management: Led transformation project to convert clinic license from ‘Office’ to ‘Ambulatory Surgical Center’ in an emergency response environment.
• Developed payment structures and billing processes for multiple, unique medical procedures not commonly recognized by insurances to maximize business revenue and minimize patient costs.
• Back Office Management: Implemented ordering and inventory tracking systems for supplies with fluctuating weekly usage.
• Managed initial configuration and day to day usage of multiple online portals including the base electronic medical scheduling and record keeping system that formed the clinic heartbeat.